Ratings based on 626 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Great area, quiet and very nice to walk around
Comment from Hotel Management
13 Jun 2024 by Ratna, Hotel Management
Dear Ms. Monique,Warmest greetings from the entire staff of SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your second home to stay in Bali recently and taking the time to write the review.We are delighted to learn that you like our hotel location and its ambiance as well as having a pleasant stay with us!We can't wait to see and host you again for another relaxing stay in your future holiday with us!Please let us know if we can be of any further assistance for your future booking and stay.Thank you and best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Posted 11 Jun 2024
Very kind and generous staff always willing to help. Hotel is a bit outdated. All inclusive deals have very limited food options. Overall, the experience has been very good.
Comment from Hotel Management
13 Jun 2024 by Ratna, Hotel Management
Dear Mrs. Marija,Warmest greetings from SOL by Melia Benoa Bali All Inclusive! Thank you for your trust and support in choosing our hotel as your second home to stay in Bali recently and taking the time to write the review.It is our pleasure to learn that you had memorable experiences with us and that our beloved teams' services have met your expectations! Service from the heart is our ultimate promise and we value guests' comments as part of our continuous improvements as well as to strive for perfection. Your compliments to our associates would be delivered to make them even serve and work better.We value your constructive feedback and I have personally addressed your concerns to the respective department for further evaluation and improvement.We hope to host and serve you with much better experiences in your future stay with us.Please let us know if we can be of any further assistance to anticipate your future visit.Thank you and best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Posted 29 May 2024
Relax and enjoy
Comment from Hotel Management
30 May 2024 by Ratna, Hotel Management
Dear Zinmar,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your kind support in choosing our hotel as your second home during your recent holiday in Bali.We are delighted to learn that you had a relaxing stay and that our services have met your expectations.We look forward to hosting you again for another memorable stay in your future with us!Please let us know if we can be of any further assistance for your future booking and stay.On behalf the entire team, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali All Inclusive!Best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Posted 31 Mar 2024
The good, the bad and the ugly:
The good: small and nice resort by the sea with chairs and umbrellas. Staff is very nice, polite and trying to help.
The bad: very limited choice of food, we had all inclusive package but it was the same kind of food every day, although they tried different themes and they had dinner buffet by the beach with some entertainment like shows or duo concerts. The all inclusive concept here is not like all inclusive resorts in Mexico.
There is no air conditioning anywhere except your room and you are lucky if it works well.
There are a lot of mosquitoes so be careful especially at night.
The ugly: the beach, unfortunately it was very dirty, not the blue turquoise color that someone might expect. A lot of garbage on the sea that came to shore every day. The other not good thing about the beach is the low tide that happens every afternoon when you don’t have any water at all to swim. Kind of waste to go to Bali for the beach
Comment from Hotel Management
2 Apr 2024 by Ratna, Hotel Management
Dear Edlira,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your accommodation during your recent holiday in Bali.We appreciate your appreciation to our friendly and helpful staff, resort ambiance as well as the facilities such as day beds and umbrellas.However, we also highly value your constructive feedback towards our Food and Beverage department and it has been addressed accordingly for further evaluation and improvement.We also hire beach cleaners who clean the beach three times a day to maintain its cleanliness and for our guests comfort. Beaches in Bali are public and it doesn't belong to our hotel. However, our hotel location is quite lucky to have its direct beach access.Please accept our sincere apologies for any inconvenience that happened during your stay with us.We hope to have the opportunity to host you again with more memorable experiences in your future holiday in Bali.Thank you and best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
22 Mar 2024 by Ratna, Hotel Management
Dear Tong,Warmest greetings from SOL by Melia Benoa Bali.Thank you for your trust and support in choosing our hotel as your second home during your recent holiday in Bali!We appreciate your appreciation towards our services and we are pleased to learn that you had a great stay and experience with us.We look forward to hosting you again for another relaxing stay in your future holiday with us!Best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Posted 22 Feb 2024
Such a nice hotel, staff very tentative.
Food was nice, good variety.
We where upgraded to a pool side room, which was an added bonus.
Most definitely go back again
Comment from Hotel Management
27 Feb 2024 by Ratna, Hotel Management
Dear Jason,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your second home during your recent holiday in Bali.Thank you for your kind review and we are pleased that you had great experiences with us, as well as that our services have met your expectations!I have personally delivered your compliments to our beloved team to appreciate their outstanding hard work and to let them know how pleased you were.We can't wait to see and host you again for another relaxing stay in your future holiday with us.On behalf of the entire team, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali All Inclusive!Best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Posted 16 Feb 2024
Beautiful
Comment from Hotel Management
16 Feb 2024 by Ratna, Hotel Management
Dear Andrew,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your second home during your recent holiday in Bali.We are pleased to know that you had great experiences with us and that our services have met your expectations!We look forward to seeing and hosting you again for another relaxing stay in your future holiday with us!Please let me know if you need any further assistance for your future stay with us.Best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Posted 21 Jan 2024
All staff is very sweet and attentive, ready to help and share a smile. Semi-private beach is a plus, definitely recommend.
Comment from Hotel Management
22 Jan 2024 by Ratna, Hotel Management
Dear Laura,Thank you for your trust and support in choosing our hotel as your second home to stay in Bali recently and taking the time to write the review.We are thrilled to read your kind review and I have personally shared your compliments to our beloved team to appreciate their hard work and to let them know how pleased you were!Our services are from the heart and we all look forward to hosting you again for another pleasant holiday!Please do let us know if we can be of any further assistance for your future stay.Best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Very nice resort.
Posted 30 Dec 2023 on HotelsThis is a really nice resort but 5 star is a bit of a stretch. The lobby and gardens are beautiful, rooms and some of the interiors are very nice, but not amazing. Restaurant food was ok. It’s worth noting that this is primarily an all-inclusive focused family resort, so not the best choice for a solo traveler. The staff, of course, were amazing (it’s Bali). Nothing really negative, it’s a very nice resort just not quite the 5 star level for me. If you’re looking for luxury it’s not quite the right bit of Nusa Dua either.
Comment from Hotel Management
2 Jan 2024 by Ratna, Hotel Management
Dear Anthony,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing the accommodation at our hotel following your recent holiday in Bali.We are delighted to read your kind review and we thank you for your appreciation to the team for their hard work. I have personally delivered your compliments to the team and we are pleased to learn that you had a pleasant stay with us. We look forward to hosting you again in your future holiday with us. Please do let us know if we can be of any further assistance for your future stay.Thank you and best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Posted 19 Dec 2023
Comment from Hotel Management
21 Dec 2023 by Ratna, Hotel Management
Dear Sultan,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your accommodation during your recent holiday in Bali. However, please accept our sincere apology should there be any services which have not met your expectations. We wish that you have shared with us your concerns, therefore we could rectify your concerns immediately during you were with us.We hope to have the opportunity to restore your confidence with us and we look forward to hosting you again with much better services.Please let us know if we can be of any further assistance to anticipate your future booking.Thank you and best regards,Ratna DewiGuest Experience Manager
