Ratings based on 961 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
The pool
by A verified traveler
Posted 11 Jun 2024
Very clean
by A verified traveler
Posted 7 Jun 2024
I stayed 2 nights. Room was okay but needs updating for the price. I had to go to the reception area because my key didn’t work. Went back upstairs and still didn’t work. Maintenance came and fixed the issue pretty quickly. I usually book through Expedia and was denied breakfast, like literally had us stop eating and leave the food at the table while they stood there. That was not mentioned at all at time of booking. It just says breakfast included at time of booking.
Comment from Hotel Management
7 Jun 2024 by Hector De La Torre, Hotel Management
Thank you for your feedback. We apologize for the inconvenience with your room key and the confusion regarding breakfast. Your comments about room updates and clearer booking details are noted. We are addressing these issues to improve our guest experience.We hope you’ll consider staying with us again so we can provide a better experience next time.
by A verified traveler from San Antonio
Posted 5 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Hector De La Torre, Hotel Management
Thank you so much for your perfect rating! We are thrilled to hear that you had such a positive experience during your stay with us. Your kind words inspire our team to continue delivering outstanding service and hospitality.We look forward to welcoming you back soon for another memorable stay.
by A verified traveler from San Antonio
Posted 7 May 2024
todo estubo muy boen
Comment from Hotel Management
9 May 2024 by Hector De La Torre, Hotel Management
Gracias por tomarse el tiempo para compartir sus amables comentarios, nos complace saber que disfrutó de su visita. Agradecemos su preferencia y nos sentimos honrados de haberle servido. Esperamos poder darle la bienvenida pronto
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
18 May 2024 by Hector De La Torre, Hotel Management
Quisiera expresarle mi más sincero agradecimiento por dedicar parte de su tiempo en dejarnos su valiosa valoración en línea. Su opinión es de gran importancia para nosotros, ya que nos permite mejorar nuestros servicios continuamente.Nos complace saber que su experiencia con nosotros fue satisfactoria. Transmitiré sus amables palabras a nuestro equipo, quienes se esfuerzan día a día por ofrecer un servicio excepcional.Esperamos tener el honor de recibirle nuevamente en un futuro cercano.
by A verified traveler
Posted 24 Apr 2024
Un hotel perfecto esta al 100 lo recomiendo
Comment from Hotel Management
29 Apr 2024 by Hector De La Torre, Hotel Management
Nos honra escuchar su atento reconocimiento y agradecimiento al destacado servicio y de cada uno de los detalles mencionados en su reseña. Del mismo modo es un gran placer que nos considere un excelente lugar. Esperamos ser los anfitriones de sus próximas vacaciones
by A verified traveler
Posted 23 Apr 2024
Good service
Comment from Hotel Management
29 Apr 2024 by Hector De La Torre, Hotel Management
Thank you so much for posting your review on Expedia. We are overjoyed to know you relished your stay, as well as our facilities and location. It is wonderful that you took time to recognize the impeccable service you received during your visit. Our vision is to create comfortable and sophisticated vacations for our guests, and we are elated to know we have done so for you. Thank you for your comments, and we hope to welcome you back again
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
2 Apr 2024 by Hector De La Torre, Hotel Management
Gracias por compartir sus experiencias. Nos esforzamos por ser los mejores y asegurarnos de que nuestros huéspedes disfruten de regresar una y otra vez, ¡así que esperamos darle la bienvenida nuevamente para muchos más momentos especiales en el futuro!
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Hector De La Torre, Hotel Management
Gracias por compartir sus experiencias. Nos esforzamos por ser los mejores y asegurarnos de que nuestros huéspedes disfruten de regresar una y otra vez, ¡así que esperamos darle la bienvenida nuevamente para muchos más momentos especiales en el futuro!
