Ratings based on 225 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
If you want a dump this is it
Posted 27 Sep 2023 on HotelsBed is essentially a luggage rack with a rock hard mattress.
Filthy.
Staines in the bathroom are so ingrained they would need carbon dating to see what or how old they are.
Staines all over the carpet.
Stank of smoke even though apparently it is a non smoking hotel.
Ive never been so glad breakfast wasnt included before.
Receptionist was very friendly and helpful to be fair.
by A verified traveler
Posted 27 Aug 2023
by A verified traveler
Posted 10 May 2023
Needs a complete refurb. Old, cracked, stained sanitary ware and very thin mattress. Man on reception was lovely though - very helpful.
Comment from Hotel Management
11 May 2023 by The CERISE LENS Team, Hotel Management
Hello Louise,We thank you for taking the time to share your experience in our establishment and are delighted to read that you liked the man at the reception. On the other hand, we are sorry to see that we were not able to satisfy you entirely. Concerning the dilapidated state of the hotel, the sanitary facilities and the mattresses, we take your comments into consideration to improve ourselves and ask you to accept our apologies. We also want to make the satisfaction of our customers our priority.Hoping to be able to welcome you again for a flawless stay. Good for you.
by A verified traveler
Posted 30 Sep 2022 on Hotels
by A verified traveler
Posted 21 Nov 2018
Very basic but clean, ideal for a cheap stay when all you want is a place to sleep.
Comment from Hotel Management
22 Nov 2018 by L'équipe CERISE, Hotel Management
Dear Guest,
We are grateful to your for sharing your experience. We look forward to welcoming you again at CERISE Lens. Best Regards. The CERISE Staff.
by A M
1 night stay
Posted 30 Aug 2016 on HotelsVery simple, good price/quality
by kevin from hull
Good honest hotel.
Posted 2 Jul 2016 on Hotelsvery helpful friendly staff, warm welcome, nothing was too much effort, all our questions answered. room was basic but better than expected. Good place to stay for the one night if returning to/visiting UK
Comment from Hotel Management
by Groupe CERISE, Hotel Management
Cher Kevin,
Thank you for taking the time to share your feedback. We look forward to welcoming you again in Lens. Best Regards. The CERISE Staff.
by A verified traveler from Virginia
Needs a few updates
Posted 1 Jul 2016
Pros: The staff.
Cons: New carpet.
Location: Shopping and restaurants within 5-10 minutes.
Stayed here 1 night before a EURO 2016 game. Hotel staff at check-in was very nice and helpful. One thing we noticed immediately walking up the stairs to our room was the awful carpet. Very worn with lots and lots of stains. When we opened the door to our room, 132, there was a powerful mildew odor present. The carpet was very bad. We were apprehensive to take off our shoes. The carpet right before the bathroom was a different color from water damage and dirt. Since there was no a/c, we opened the window and went out for the game. When we returned the mildew smell was still present, but not as strong after being aired out for a few hours. Bed was comfortable but we did not feel comfortable taking a shower before we left the next morning. New carpet saves this place.
Comment from Hotel Management
5 Jul 2016 by L'équipe CERISE, Hotel Management
Dear Greg,
Thank you for reviewing your stay. As you mentioned it the carpets are stained, but they are clean. They are cleaned by our team daily. We started to replace it on the ground floor, and we will do the works in the other floors very soon. We look forward to welcoming you again with us in Lens. Best Regards. The CERISE Staff.
by Hilary Thomas from Crumlin
Hotel from H-E-L-L
Posted 11 May 2016 on HotelsI can honestly say that in my 30+ years of staying in hotels around the world, but none of them come down to this standard - this must go down as the worst. Only we arrived so late in the night I would have left and found somewhere else. The morning could not come soon enough.
The area that the hotel is based is quite run-down; we felt very insecure and could not leave the place quick enough. The room had a pungent smell; a cross between a bad smell and something applied to get rid of the smell. The carpets in the room were sticky and dirty especially around the door to the bathroom. Not only were the carpets bad in the room but the hallway carpet looked as though something had been spilt on it and it was thread-bare in places.
I had originally intended to spend a week in this hotel but the doorman made a mistake when he was booking us in and only booked in for one night - thank goodness.
I would not recommend this hotel to anyone - there are plenty of good hotels in and around Lens but certainly is not one.
by Mary from Dundee
Hotel Cerise Lens, Noyelles-Godault, France
Posted 2 Oct 2015 on HotelsThe staff were excellent, couldn't be more helpful. The room was small but we weren't there to stay in. The negatives were that the shower cabinet was so small it was impossible to bend in it and the carpeting throughout was old and worn and it was badly stained throughout. Time for a new carpet. Would we go again? Only if we lost enough weight to let us fit in the shower.
