Ratings based on 212 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
A lot of potential, but fell short for us...
Posted 11 Aug 2023 on HotelsFirst the positive: this is a fine hotel with nice facilities and nice beach access within walking distance of Novigrad center. The breakfast buffet is amazing. Good spa / gym. The staff really try to be helpful - and they were helpful with several requests.
Now the negative - our room was dirty when we arrived - there was a dried blood spot on one duvet cover, there were hairs in the bathroom and an old bar of soap still in the shower. The hairs in the bathroom I noticed when I arrived but since I arrived late at night, I collapsed right to bed and didnt notice the old soap bar until I showered the next day, nor the dirty duvet cover (I noticed it when I started inspecting the room more closely). When I reported these things, the receptionist that dealt with my report was understanding, and sent a cleaning crew to our room right away - but, that doesn't fix how gross it was... and I was not offered any kind of discount or any gesture to offset that our room had not been properly cleaned. When you stay at a four star resort, you do expect a minimum level of comfort, cleanliness, and service.
Clearly this place needs to focus more on the cleanliness. I can say this is true because after the cleaning crew had been to the room - they left our dirty glasses there but tipped them over so the lips of the glasses were touching the bathroom counter (not with a paper under) and the old bar of soap... so, pretty much they just changed the bedding I guess... communication issues?
by A verified traveler
Posted 28 Jul 2023 on Hotels
Great hotel - shame the rooms and balcony aren’t a bit bigger. Felt a bit quashed.
by A verified traveler
Posted 10 Jul 2021
by A verified traveler
Posted 21 Jun 2021
We booked 40 min before arrival, staff handled it very well!
by A verified traveler
Posted 26 May 2021
great staff
by A verified traveler
Nice relaxing hotel-great pool & easy walk to town
Posted 21 Sep 2020 on HotelsNice hotel with a great comfortable location. Has it’s own very nice outdoor pool plus is 1-2 minutes walk to the beach. Lots of space And it’s possible to take a nice 20 minute walk along the beach path into the town (Wish I had known how nice the walk was before arriving.
Lots of parking at hotel if driving. In general a nice convenient place to stop and relax.
by A verified traveler
Posted 2 Aug 2020
by A verified traveler
Posted 18 Sep 2019 on Hotels
Great Hotel, great breakfast but dinner buffet could be offering more meat choices and seafood. Overall very nice though and would stay there again.
by A verified traveler from London
Posted 30 Jul 2019
Overall very good. It was clean and modern with good facilities. Restaurant staff really nice and friendly and worked hard. The hotel is in a good location for the lovely little town.
The negatives were; air conditioning in the gym was nearly none existent so when the sun came round in the afternoon/ early evening it was too hot to work out in there.
The hairdryer in my room was very weak. I used the ones downstairs in the spa. I had a single room and the bathroom was very compact, a larger person would have problems getting round the sink into the shower
Two of the reception staff were not the most friendly.
However these are all points I can overlook, I had an enjoyable stay at the hotel.
by A verified traveler
Family stay
Posted 5 May 2019 on HotelsExcellent stay as always. Perfect for families.
