Ratings based on 91 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
The room was simple and small but very clean. Hair dryer is not equipped in the room but you can borrow it at the front desk. The staff is nice and helpful. Distant from the main beach area.
Comment from Hotel Management
29 Apr 2024 by Nasaye GOUBAIRATE, Hotel Management
Good Morning,Thank you for sharing your thoughts about your stay with us! We are glad that you found your room clean and that our team was welcoming and helpful. Although the room size was a bit small and the hairdryer was not in the room, we hope you found the other amenities satisfactory.We recognize that our location is a little far from the main beach, but we hope that you still had the opportunity to enjoy it and discover the other local attractions.Thank you and Kind Regards,Nasaye GOUBAIRATE,Receptionist
by A verified traveler
Posted 27 Apr 2024
The location was great, just a few minute walk from the main area of Anse Vata beach. The staff were very helpful and kindly made lunch reservations for us. You can request a late check-out, but there's an extra fee for it. However, leaving luggage is free of charge. The hotel room was small but clean.
Comment from Hotel Management
29 Apr 2024 by Nasaye GOUBAIRATE, Hotel Management
Good Morning,Thank you very much for taking the time to share your experience with us! We are delighted that you appreciated our location close to Anse Vata beach as well as the attentive service of our team. It's a pleasure to help you with reservations and we're glad you found the room clean, even if it was a bit small.Regarding late check-out, we understand that additional fees may be burdensome. Please know that we do our best to accommodate our guests' requests, and we always offer additional services such as free baggage drop-off to make your stay more pleasant.We hope to welcome you again on your next visit to Nouméa and we are always available to answer your questions or special requests. Thanks again for your feedback!Thank you and Kind Regards,Nasaye GOUBAIRATE,Receptionist
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Nasaye GOUBAIRATE, Hotel Management
Bonjour,Nous vous remercions de l'intérêt que vous portez au Gondwana Hôtel.Je vous remercie pour la note que vous nous avez attribuer et nous remercions.Cordialement,Nasaye GOUBAIRATE,Réceptionniste
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
17 Mar 2024 by Rose de Lima, Hotel Management
Dear Jinah,Dear Jinah,We have received your note.As we have no information and would like to improve our service, please explain why this note, because has lowered our overall rating. We look forward to hearing from you,Kind regards,
by A verified traveler
Posted 14 Oct 2023
Excellent
Comment from Hotel Management
16 Oct 2023 by Rose de Lima, Hotel Management
Bonjour Richard,Nous vous remercions pour la notation et espère vous revoir au Gondwana.Cordialement,Rose
by A verified traveler
Posted 29 Sep 2023 on Lastminute
Comment from Hotel Management
3 Oct 2023 by Delphine, sales manager, Hotel Management
Dear client,Thank you for your notation.Please to see that you enjoyed your stay with us.Sincerely
by A verified traveler
Posted 24 Sep 2023
Staff took care of taxi charge. Taxi driver offered only cash, but I did not have enough cash at that time. So staff took care of payment by my credit card. It was so nice.
Comment from Hotel Management
24 Sep 2023 by Rose de Lima GAHETAU, Hotel Management
Dear Hisanori WATANABE,Thank you for your kind review. We're delighted that our team was able to assist you with the taxi payment. Your satisfaction is our priority, and we look forward to welcoming you again soon.Rose GAHETAU
by A verified traveler
Posted 21 Sep 2023
Good. They keep our luggage’s for next stay
Comment from Hotel Management
21 Sep 2023 by Rose de Lima GAHETAU, Hotel Management
Dear hisanori,We're glad to hear that you enjoyed your stay! However, we noticed you rated it as 3 out of 5. Could you please share any specific feedback or suggestions on how we can improve and make your next stay even betterKind regards,Rose GAHETAU
by A verified traveler
Posted 6 Sep 2023
Staff were outstandingly helpful, making up for rather average surrounds
Comment from Hotel Management
13 Sep 2023 by Delphine, sales manager, Hotel Management
Dear client,We thank you for your review.We are glad that you appreciate our staff and our welcoming. Sincerely,
by A verified traveler
Posted 22 Jul 2023
Friendly, clean economical choice
Comment from Hotel Management
31 Jul 2023 by Kowine Marie-Françoise, Hotel Management
Hello,Thank you for taking the time to comment;We are delighted that the Gondwana was an economical choice for you.We thank you for this comment and hope to see you again for a future stay.Kind regards,Marie-Françoise KOWINE
