Ratings based on 719 Verified Reviews

3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 20 Sep 2021 on Hotels
Comment from Hotel Management
28 Sep 2021 by Lorna , Hotel Management
Dear guest, Thank you for taking the time to leave us a great score from your recent stay with us. We hope you will stay with us again in the future. Kindest regards.
5 out of 5
by A verified traveler

Family room 1 night stay

Posted 19 Sep 2021 on Hotels
The receptionist was lovely and welcoming. The room itself was very nice and the beds were very comfortable! The only 'complaint' would be the cleanliness of the bathroom whih was not good (mould on the vents etc.) Overall, the stay was very nice.
1 out of 5
by A verified traveler

Posted 19 Sep 2021 on Hotels
Comment from Hotel Management
28 Sep 2021 by Lorna, Hotel Management
Dear guest, You scored us low on your overall stay with us. Was there anything you would like to see changed or improved as we use all feedback productively. Kindest regards
5 out of 5
by A verified traveler

Posted 17 Sep 2021
Friendly, modern, spacious and very well equipped rooms. Only slight improvement - shower was spotlessly clean but looked very old with lots of ingrained black stains ..
Comment from Hotel Management
19 Sep 2021 by Lorna , Hotel Management
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations and you had a lovely stay with us. We hope you will stay with us again in the future. Kindest regards.
2 out of 5
by A verified traveler

One night stay, would not return.

Posted 13 Sep 2021 on Hotels
Room was really hot, could not open windows due to road noise. Service was terrible for breakfast, we queued for 30 minutes to get served. Would not stay here again. The hotel was dated. Staff were all good and friendly, especially the guy serving breakfast, he apologised to everyone for the wait.
Comment from Hotel Management
14 Sep 2021 by Lorna , Hotel Management
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the bedrooms, unfortunately none of our rooms come with air conditioning, therefore during Summer and warmer days we advise our housekeeping team to keep the windows open before a guests arrival to keep the room cooler and we also ensure fans are in every room. I am aware that there was a wait at breakfast Sunday morning. I apologise for any inconvenience this caused. I am pleased that the staff dealt with this in the best way possible. We hope you would consider staying with us again in the future. Kindest regards.
4 out of 5
by A verified traveler

Great location and service

Posted 12 Sep 2021 on Hotels
Check in was very friendly and efficient. We had interconnecting rooms, one twin and one double and the beds were comfortable. The bathroom was a bit dated but shower good. The room faced the M1 motorway but the double glazing kept the sound to a minimum. We ate in the restaurant inside the hotel; choice of food included popular dishes such as tikka masala, lasagne, chocolate brownies. Food good and excellent service from very friendly staff!
Comment from Hotel Management
14 Sep 2021 by Lorna, Hotel Management
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations in regards to service, comfort and food. I will ensure your comments are passed on to all as we use all feedback productively. We hope you will stay with us again in the future. Kindest regards.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Sep 2021
5 out of 5
by A verified traveler

Posted 11 Sep 2021 on Hotels
Comment from Hotel Management
14 Sep 2021 by Lorna , Hotel Management
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. We hope you will stay with us again in the future. Kindest regards.
4 out of 5
by A verified traveler

Posted 10 Sep 2021 on Hotels
Comment from Hotel Management
14 Sep 2021 by Lorna , Hotel Management
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. We hope you will stay with us again in the future. Kindest regards.
4 out of 5
by A verified traveler

Posted 6 Sep 2021 on Hotels
Comment from Hotel Management
14 Sep 2021 by Lorna, Hotel Management
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. We hope you will stay with us again in the future. Kindest regards.
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