Ratings based on 1,042 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Friendly staff painless check in and out and nicest rooms I've ever stayed in from across Canada. I would highly recommend.
by A verified traveler
Posted 20 May 2024
Room was clean and big. But the bathroom fan makes a bad squealing noise. Baseboards in the bathroom are waterlogged and rotting and front desk staff was not very friendly.
Comment from Hotel Management
20 May 2024 by Valeria, Hotel Management
Dear Corey,Thank you for your feedback, we are happy that, overall, you have enjoyed your stay with us, but regret to hear that, bathroom fan and baseboards had ruined your experience somewhat and we hope to have this issue fixed before your next visit. Thank you again for your comment, we do appreciate all feedback as it gives us opportunity to grow and better our services.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
19 May 2024 by Arsh, Hotel Management
Dear Rhonda,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.
by A verified traveler
Posted 17 May 2024
Dirty and really unhelpful staff
Comment from Hotel Management
21 May 2024 by sandor, Hotel Management
Good Day Crystal,We appreciate your feedback, however, you have not stayed at the Chateau Nova Yellowhead Hotel, so the "dirty" comment we will disregard. You tried to cancel your reservation at 5pm on the day of your check-in, we are sorry that we were not able to accommodate this request, as we have a 24 hour cancelation policy, which is clearly stated on all booking sites and is industry standard. Thank you for taking the time to leave a comment, have a wonderful day.
by A verified traveler
Posted 16 May 2024
Was a great value for a clean room
Comment from Hotel Management
19 May 2024 by Arsh, Hotel Management
Dear Steve,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day
by A verified traveler
Posted 15 May 2024
Food delivery took two hours because of the yellow head construction. Upstairs neighbors, noisy, and running around all night and then again early in the morning. Very noisy. Couldn’t find how to turn on AC, room was pretty hot.
Comment from Hotel Management
19 May 2024 by Arsh, Hotel Management
Dear Adrienne,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We apologize for the inconvenience that may caused during your stay during the AC not functioning properly, we have informed our Maintenance personnel to check on it, Thank you again, have a wonderful day.
by A verified traveler
Posted 13 May 2024
It's our go to place
Comment from Hotel Management
14 May 2024 by Arsh, Hotel Management
Dear Kevin,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Arsh, Hotel Management
Dear Marcy, We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day
by A verified traveler
Posted 13 May 2024
When there was another guest making noise, theg stepped in promptly to resolve the situation.
Comment from Hotel Management
13 May 2024 by sandor, Hotel Management
Dear Martin,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.
by A verified traveler
Posted 13 May 2024
Staff and amenities were excellent. The only thing that was frustrating was the toilets in room have no flushing power.
Would definitely stay again.
Comment from Hotel Management
13 May 2024 by sandor, Hotel Management
Dear Wendy,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.
