Ratings based on 980 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
The pictures posted of the property are a false representation of what it really looks like. The rooms were clean I will give them that, but the exterior and facilities of the hotel are run down. Sketchy cars and people in the parking lot late night to the early morning. For a one night stay it certainly wasn’t worth $150. I wouldn’t go again.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by Devin, Front Office Manager, Hotel Management
We are happy you enjoyed your stay with us. We hope you will choose to stay with us again the next time you are in Seattle.
by A verified traveler from Port Ludlow
Posted 13 May 2024
Staff were great.The hotel is quite outdated.Convenient to U of W Northwest for our needs
Comment from Hotel Management
16 May 2024 by Devin, Front Office Manager, Hotel Management
We are sorry we missed the mark on some aspects of your stay. We hope you will try us again to give us a second chance the next time you are in Seattle.
by A verified traveler
Posted 9 May 2024
The rooms were nice! It felt a little sketchy and not being able to enter the side doors was very inconvenient.
Comment from Hotel Management
12 May 2024 by Devin, Front Office Manager, Hotel Management
thank you for taking the time to leave us a review! We are happy you enjoyed your stay with us. Any concerns that you raised in your review we will look into. We hope you will choose to stay with us again the next time you are in Seattle.
by A verified traveler from richland
Posted 7 May 2024
Older property but well kept and updated.
The breakfast was really good 👍
Comment from Hotel Management
7 May 2024 by Bridgit Adala( General Manager)., Hotel Management
Thank you for taking the time to share such lovely feedback Valerie.We are glad you enjoyed your stay and look forward to being of service to you again soon.Stay safe.Best,
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
8 May 2024 by Devin, Front Office Manager, Hotel Management
Thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay. We sincerely hope you will choose Hotel Nexus again the next time you are in Seattle.
by A verified traveler
Posted 6 May 2024
Ok
Comment from Hotel Management
7 May 2024 by Bridgit Adala( General Manager)., Hotel Management
Thank you for taking the time to share your feedback Andre.We are glad you enjoyed your stay with us at the Hotel Nexus.We look forward to welcoming you back,whenever you visit the Northgate area.Stay safe.Best,
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by Devin, Front Office Manager, Hotel Management
Thank you for taking the time to leave us a rating. We are glad you enjoyed your stay with us. If there is anything you can think of that would of made your stay more pleasant, please let us know if you have the time to do so. We do hope you will stay with us again the next time you are in Seattle.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by Devin, Front Office Manager, Hotel Management
Thank you for taking the time to leave us rating. We are so please you enjoyed your stay with us. We sincerely hope you will choose to stay with us again the next time you are in Seattle.
by A verified traveler
Posted 21 Apr 2024
This was entirely a 3-star experience, with 3-star beds, 3-star pillows, 3-star cleanliness, and a 3-star bathroom. If your purpose is to sleep, get up, and go, it does the job. It's definitely no frills. It served us well enough for an overnight stay. One concerning factor was that our door didn't lock easily without applying a lot of force to get the top lock to engage.
Comment from Hotel Management
21 Apr 2024 by Devin, Front Office Manager , Hotel Management
Hi Dr. Shawn,I'm sorry that we did not fully meet the standards that you rightfully expected. Your review will help us better our customer experience so future guest can enjoy their stay more. Our lock are in the process of being changed out to new ones that should alleviate the problem that you experienced. We are hoping to have this done by early summer. We hope you will give us a second chance if you stay in Seattle again.
