Ratings based on 762 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Stayed for 2 nights and had a great time, no complaints!
by A verified traveler
Posted 10 Jun 2024
Easy access
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 1 Jun 2024
We had issues with our final bill which the front desk staff dealt with badly.
Comment from Hotel Management
13 Jun 2024 by Paul, Hotel Management
Dear Derry,We apologize for the issues with your final bill and the way it was handled by our front desk staff. This is not the level of service we strive for, and we will address this matter with our team to improve our processes.Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future. Kind Regards
by A verified traveler
Posted 31 May 2024
Great property and services! Loved the big sized room! Everything was just perfect!
Comment from Hotel Management
13 Jun 2024 by Paul, Hotel Management
Dear Rohit, We're delighted you had a great experience with us. Your kind words mean a lot to our team. Thank you!Kind Regards,
by A verified traveler
Posted 31 May 2024
by A verified traveler from Raymore
Posted 31 May 2024
Checkout was a nightmare. They had charged a small bar bill to the wrong room and refused to accept they made a mistake. Front desk staff was argumentative and in the end refused to remove the incorrect charge. Since it was a small amount and we were in a hurry to leave we let it go. Good customer service would have just removed the incorrect charge.
Comment from Hotel Management
13 Jun 2024 by Paul, Hotel Management
Dear Peter,We apologize for the issues you experienced during checkout. Charging a bar bill to the wrong room and handling the situation poorly is unacceptable. We strive for excellent customer service and regret that we fell short in this instance.Thank you for bringing this to our attention. We will address this with our front desk team to prevent future occurrences. We hope to have the opportunity to provide you with a better experience in the future.Best regards
by A verified traveler
Posted 19 May 2024
Service was exceptional. First time in Brussels, first time in this hotel. We would return due to the fantastic service we received. Very well run hotel
Comment from Hotel Management
13 Jun 2024 by Paul, Hotel Management
Dear Ryan,Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay and hope to welcome you back soon.Kind Regards,
by A verified traveler
Posted 17 May 2024
Went away for 2 nights to explore the city. Hotel very clean. Has the essentials good for a short stay.
Comment from Hotel Management
13 Jun 2024 by Paul, Hotel Management
Dear Harrison,Your kind review means a lot to us! We're happy you enjoyed your stay and look forward to your next visit.Regards
by A verified traveler
Posted 15 May 2024
Nice hotel, no complains in my expedia reservation,
Comment from Hotel Management
13 Jun 2024 by Paul, Hotel Management
Dear David, We're delighted you had a great experience with us. Your kind words mean a lot to our team. Thank you!Kind Regards,
