Ratings based on 982 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
They charge a $250 deposit, and make you pay for parking👎 checked out early and I never received my deposit back. Never will book again
by A verified traveler
Posted 4 Jun 2024
We had an amazing and enjoyable experience!
by A verified traveler
Posted 3 Jun 2024
I was in room 404. The carpet was saturated in urine. I believe it was animal urine. But the manager said that she does not rent that room to guest with animals. But it had urine in the carpet and the smell burnt your nose.
by A verified traveler
Posted 3 Jun 2024
Staff was rude and tub was clogged. You also have to pay for parking daily.
by A verified traveler from Waukegan
Posted 3 Jun 2024
Service
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 30 May 2024
Overall decent stay but surrounding areas a bit shady
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 27 May 2024
Staff was great, but place need better maintenance, hotel looks like its starting to fall apart. Morning breakfast was okay at best. Problably wouldn't stay here again
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Hi Kevin,Thank you for your review. We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all our guests. The odor issue that you have noted will be addressed to correct and improve our hotel.
by A verified traveler
Posted 27 May 2024
A
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Hi Marshal,Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.
