Ratings based on 968 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Pet friendly
by A verified traveler
Posted 9 May 2024
Outrageous security deposit double the amount of my room! Not even an oceanfront hotel but charging a crazy security deposit. Workers were too busy texting and talking amongst each other while I stood there waiting
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Hi Alexia,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.
by A verified traveler
Posted 8 May 2024
Breakfast was good and included waffles, bacon, and eggs. We had to pay for parking. Property is attractive on the ourside and in lobby. Bed was uncomfortable. (Old mattress, worn sheets, and lumpy old pillows.) Woman at reception desk was unfriendly and not accommodating. We are looking elsewhere for our next stay in this area.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.
by A verified traveler
Posted 7 May 2024
Curtain wouldn't close all the way. Very loud dogs barked excessively the 1st 2 days & night.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Please be sure to bring this type of incident to our front desk's attention at the time the incident occurs. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.
by A verified traveler
Posted 6 May 2024
It’s a 7 floor hotel and has 2 elevator but one doesn’t work all the time.. had to take the stairs multiple times so wasn’t waited 10 minutes to go up and down ..
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Hi Ashley,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.
by A verified traveler
Posted 2 May 2024
El hotel esta remodelado y tiene buen desayuno pero el a/c no trabaja bien y el baño no le funciona el extractor.
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Hi Roberto,Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Hi Hajar,We are sorry your stay was not better! Thank you for your review.
by A verified traveler
Posted 24 Apr 2024
I was told they charge for parking.At checkout , I asked about the charges and was told the older lady didn’t know what she was talking about. I asked for a bill to verify if any parking fees, but was told since I booked through a third-party (Expedia), I have to get a receipt from them. I really don’t understand this. The hotel was noisy with dogs and uncontrollable children yelling and screaming up and down the halls.. Telephone in room but not connected. Unable to contact front desk unless you call in your personal cell phone.
Comment from Hotel Management
26 Apr 2024 by General Manager, Hotel Management
Hi Yolanda,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately.
by A verified traveler
Posted 23 Apr 2024
One thing I will say is Andres at the front desk was excellent and very helpful and friendly. Another person who worked the front desk was useless, We were there for four nights and at first we thought they were having a bad day, but it continued for all four days, a smile would go along way with her ….ill let you figure out who it was as I won’t mention her name.
The facility itself is relatively clean, at night there were loud people in the hallway after 10pm, so it seems to be a young crowd, the smell of marijuana on people walking into the elevator was annoying but that’s everywhere these days.
We made our reservations well before April 15, but the front desk lady (the one with no personality) made it a point at the front desk that we were getting free parking and I asked her why wouldn’t I get free parking? and the response was well after April 15 you have to pay $15 a day for parking and I said I’m a guest of the hotel. Why would I have to pay for parking?…. the response was well all the hotels charge for parking after April 15 during the season and I thought that was atrocious that you would charge your paying customers to park.
Breakfast was simple and basic but appreciated.
Would I stay there again, maybe, maybe not but I would definitely look for another hotel to see if there’s anything Better in the area
Comment from Hotel Management
26 Apr 2024 by General Manager, Hotel Management
Hi David,We are sorry your stay was not better! We pride ourselves on providing excellent customer service. Your concern has been brought to our attention and will address with staff immediately.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
26 Apr 2024 by General Manager, Hotel Management
Hi Leslie, Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. We hope to get to five stars on your next visit!
