Ratings based on 1,172 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Nice. Professional,clean,well run
Comment from Hotel Management
17 Jun 2024 by GM, Hotel Management
Dear William, We are delighted to hear that you had an excellent experience at our Holiday Inn. Hosting you was our pleasure, and we look forward to welcoming you back soon. Thank you for choosing us! Best, Ehab Barwaree, GM
by A verified traveler
Posted 14 Jun 2024
Property was clean and staff was friendly and helpful. Hotel restaurant food was good , a bit understaffed but waiter was quick and efficient. Shuttle to airport was on time. Perfect for a stay before an early morning flight.
Comment from Hotel Management
14 Jun 2024 by GM, Hotel Management
Dear Barb, It is always a pleasure to hear that we have earned your recommendation through clean facilities and friendly service. Thank you for recognizing our staff in your review. Our outstanding associates genuinely enjoy working here, and I hope guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit. Best, Ehab Barwaree, GM
by A verified traveler
Posted 14 Jun 2024
This property charges additional fees for parking in their own parking lot as a hotel guest. This should either be included in the cost of your hotel, or disclosed before you book. Front desk staff was not very friendly, and were very unclear when I asked questions about how to avoid getting ticketed for parking in the hotel parking lot. My room was on the first floor at the very end of the building, and all night headlights were coming through the curtains, waking me up. The street traffic is noisy, making it difficult to sleep. I purchased breakfast at the restaurant in the morning, but by the time I got to my room, it was cold, making me think it was never warm. The room was clean, though dated and a bit run down which made it feel unclean. The tv did not work.
Comment from Hotel Management
15 Jun 2024 by GM, Hotel Management
Dear Alii, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. I am sorry that you were disappointed with the parking. In Portland as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and your business. Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 13 Jun 2024
Cramped room. Not enough space.
Comment from Hotel Management
14 Jun 2024 by GM, Hotel Management
Dear Radiance, While your stay wasn't perfect it is a testament to the staff here that it was still worthy of a five-star rating. Thank you for being our guest and sharing this review. We hope to host you again should you return to the area. Best, Ehab Barwaree, GM
by A verified traveler
Posted 10 Jun 2024
Not real personable
Comment from Hotel Management
10 Jun 2024 by GM, Hotel Management
Dear Lori, Thank you for the review. I apologize that you found our service lacking. We strive to earn the recommendation of all our guests, and we fell short on this trip. On behalf of the entire staff, we would love to better serve you on a return trip if given the chance. Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 10 Jun 2024
Nice and clean, problem to find a parking spot in the evening
Comment from Hotel Management
10 Jun 2024 by GM, Hotel Management
Dear Lidia, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Ehab Barwaree, GM
by A verified traveler
Posted 9 Jun 2024
Room was comfortable and clean, staff friendly and efficient. The in house restaurant offered a decent selection, at a reasonable price. Kids liked the pool and the fountain under the stairs, nice little work out room with treadmills, some weights, a bike and an elliptical trainer. Will be happy stay here each time we come to Portland to visit our grand daughter.
Comment from Hotel Management
9 Jun 2024 by GM, Hotel Management
Dear John, We are delighted to hear that your experience with us was exceptional. Your feedback is greatly appreciated and will be shared with the entire team. We pride ourselves on providing a comfortable and welcoming environment for all our guests, and we are grateful to have had the opportunity to serve you. We hope to have the pleasure of welcoming you back soon. Best, Ehab Barwaree, GM
by A verified traveler
Posted 7 Jun 2024
Rude shuttle driver, no hot tub Olaf and worn unsafe area
Comment from Hotel Management
8 Jun 2024 by GM, Hotel Management
Dear Jeanie, My sincere apologies that you were not greeted with the same warmth our guests have come to expect while staying with us. I appreciate you taking the time to write, and I assure you that your comments will be reviewed with the staff. I hope we get another chance to surpass your expectations on the next visit. Sincerely, Ehab Barwaree, GM
by A verified traveler from Burien
Posted 7 Jun 2024
The front person was terrible! He had a terrible customer service! Lots of people were complaining about him! And he told my friends that managers ridiculous smh! He need to work in the back or somewhere away from people.
Comment from Hotel Management
8 Jun 2024 by GM, Hotel Management
Dear Brenda, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 6 Jun 2024
I got the room becuase I had a late flight out so didn't really spend that much time...but what tim I was there, it was perfect.
Comment from Hotel Management
12 Jun 2024 by GM, Hotel Management
Dear elizabeth, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Ehab Barwaree, GM
