Ratings based on 1,141 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Stayed here overnight because of my flight layover. Check in easy, staff so friendly and helpful, airport shuttle top notch and timely. Bed so comfy and room very clean. Would def stay again!
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear Brenda, We are delighted to hear that your experience with us was exceptional. Your feedback is greatly appreciated and will be shared with the entire team. We pride ourselves on providing a comfortable and welcoming environment for all our guests, and we are grateful to have had the opportunity to serve you. We hope to have the pleasure of welcoming you back soon. Best, Ehab Barwaree, GM
by A verified traveler
Posted 15 May 2024
Poor customer service.
No free breakfast
Comment from Hotel Management
16 May 2024 by GM , Hotel Management
Dear Lucas, We apologize that you found our associates unhelpful and for your disappointment that our brand does not include breakfast in our room rate. We offer breakfast in our restaurant, LATITUDE 45. We appreciate you taking the time to share your review and hope to provide you with a WOW experience in the future. Thank you for staying with us. Sincerely, Ehab Barwaree, GM
by A verified traveler from Madison
Posted 14 May 2024
Hallways and stairwells were dirty.
Comment from Hotel Management
15 May 2024 by GM, Hotel Management
Dear Edith, We appreciate your choosing to stay with us. Our goal is to excel in every aspect, and we apologize that your stay was only satisfactory. I regret that our hallways and stairwells did not meet our usual standard of service; I have taken note of this. We hope to welcome you again for an outstanding guest experience. Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 12 May 2024
Clean rooms, nice staff.
Comment from Hotel Management
12 May 2024 by GM , Hotel Management
Dear Christen, We pride ourselves on providing excellent service and spotless accommodations, so it is wonderful to hear that you appreciate our efforts. Your feedback will be shared with the team as they work hard to ensure the property is as clean and comfortable as possible. Thank you for your review, and please come back anytime. Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 9 May 2024
We liked the location, near airport and the shuttle to the airport.
But we asked for the microwave repair to the reception, which was forgotten. After an hour we sent a text which worked.
They no longer accept a check, only cc.
Comment from Hotel Management
12 May 2024 by GM, Hotel Management
Dear Harold, It seems like there were some aspects of your stay that you enjoyed, but I apologize that we didn't meet all of your expectations. Your feedback is valuable to us, and we appreciate you taking the time to share it with us. We will use your comments to identify areas that need improvement, and we hope you will consider staying with us again so we can provide you with a better experience. Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 8 May 2024
Nicely remodeled
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Dear Douglas, I'm glad you enjoyed the updates to our hotel. Thank you for staying with us, and revisit us soon! Best, Ehab Barwaree, GM
by A verified traveler
Posted 7 May 2024
The resturaunt was advertised to be open and serving until 10 pm but wasnt.
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Dear LAURA J, Thank you for sharing this review, and I'm glad you enjoyed your stay overall. I'm sorry our restaurant hours did not meet your needs. I'm sorry you were inconvenienced. We welcome you to revisit us anytime! Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 5 May 2024
We were told that their parking for a week was safe and secure, fenced, and patroled. We were concerned when we seen a homeless camp up and around the corner. Upon returning our friends car had had its gas line cut. The gas gone of course, but it smelled inside and out and they would of been completely stranded on a Saturday night with no way home which was 2.5 jours away. We got them home , leaving their car which will need to be towed. Unfortunately it is sunday with no place open and they will have to deal with their insurance company. The hotel did offer them a room for the night but that still leaves them completely stranded. Nope, i will not be returning
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Dear sherri, We regret that your time with us didn't meet your expectations. I will be reaching out to you regarding your stay. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 4 May 2024
Transportation to and from the airport was difficult and lengthy. Waited 20 minutes for a shuttle van to pick me up at the airport and 45 to get me back to airport the next day.
Comment from Hotel Management
4 May 2024 by GM, Hotel Management
Dear Cynthia, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. I'm sorry for the shuttle delays. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 1 May 2024
Nothing great about the location, old and dirty. Unfriendly staff. Try new hotels at cascade station instead.
Comment from Hotel Management
2 May 2024 by GM, Hotel Management
Dear Oleg, Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Ehab Barwaree, GM
