Ratings based on 946 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
Everything was great and so close to town
Comment from Hotel Management
18 Sep 2024 by Mike, Hotel Management
Thank you.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Mike, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 12 Sep 2024
Very pleasant stay. Next to Carmel village.
Comment from Hotel Management
12 Sep 2024 by Mike, Hotel Management
Thank you.
by A verified traveler
Posted 12 Sep 2024
The front desk representatives were amazing. Helpful and friendly with our requests and questions. Will stay here again!
Comment from Hotel Management
12 Sep 2024 by Mike, Hotel Management
Thank you!
by A verified traveler
Posted 11 Sep 2024
Had an ocean view room that was nice. Kind of hot when the sun was shining on it.
Comment from Hotel Management
11 Sep 2024 by Mike, Hotel Management
Thank you.
by A verified traveler from Campbell
Posted 9 Sep 2024
No air conditioning
The walls are paper thin and we could hear noises from other rooms and from the street.
Comment from Hotel Management
10 Sep 2024 by Mike, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 8 Sep 2024
Great location. Clean rooms.
Comment from Hotel Management
8 Sep 2024 by Front Desk, Hotel Management
We greatly appreciate your feedback, we hope to see you again soon.
by A verified traveler
Posted 5 Sep 2024
excellent location, staff exceptional,
don’t bother with a rollaway bed-very uncomfortable put mattress on floor. needs lighting in/by area by outside bathroom/closet. price i got for expedia and bill from hotel quite a bit different with no explanation. breakfast hit n miss.
Comment from Hotel Management
5 Sep 2024 by Mike, Hotel Management
Dear Timothy,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do. Thank you for your time and we hope that you have a great day.
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Mike, Hotel Management
Thank you.
by A verified traveler
Posted 3 Sep 2024
the premises are very clean and parking was easy. The room had been recently refurbished and bathroom was very clean - no mold smell, which can be a problem on the coast. Close to shopping/restaurants/beach. Point Lobos is just up the road. Helpful and friendly staff in the breakfast area and the main office. Would stay here again.
Comment from Hotel Management
4 Sep 2024 by Mike, Hotel Management
Thank you for your feedback!
