Ratings based on 391 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Easy but quiet location for visiting relatives in Northampton. Bathroom cleanliness was ok but black mould deposits came away from the shower head and bath handles when using which was off putting.
by A verified traveler
Posted 22 Apr 2024
Lovely place to stay really chilled and clean and a really nice breakfast
by A verified traveler
Posted 13 Apr 2024
The staff were lovely but not enough of them. We waited at reception for 10 minutes until a staff member came, who also served us at dinner.
Breakfast was great! As was dinner.
The sink in our room was badly cracked, actually the whole bathroom was in need of renovation. Our TV didn’t connect to the WiFi therefore no Netflix. The phone in the room didn’t work.
by A verified traveler from Cardiff
Posted 12 Apr 2024
Very friendly welcome, room was a good size and the bed was very comfortable. The shower wasn’t great, had to chase the water around a bit to get wet!
Generally, a good stay, thank you.
by A verified traveler
Posted 2 Apr 2024
Breakfast was £14.95 regardless of whether you just wanted a crossiant or eggs on toast (which was on the menu). Even though there was a large group of us there was no negotiation on this so we went to a Green King pub up the road both days (only 8.95 per head).
On the second day (Sunday) the water was cold between about 8:30 and 9. I told reception at 9:30 and the manager suggested everything was fine, even asking the handyman what his room was like. However, my mum then came down and told me her water was also cold as was my sisters and my daughters, all in different locations in the hotel. No compensation was offered and to make matters worse the manage went off to the rooms and checked the water (9:36 by this point) and said the water was fine in two of the rooms, suggesting we were either imaging it or lying (clearly it's actually a case of the system not coping at peak times). Needs training in customer service IMHO.
by A verified traveler
Posted 10 Mar 2024
Staff are superb but what completely ruins this place is that you can hear EVERYTHING the next room is up to. Initially we asked to move rooms as we could here the gent nextdoor on his phone, he just had a loud voice. When we moved rooms it was just the same. I'm a deep sleeper yet was still woken several times. Even the sound of the kettle nextdoor was clear.
by A verified traveler
Great hotel, lunch disappointing.
Posted 29 Feb 2024 on HotelsOverall a great stay. Only negative was the lunch, a beef sandwich which I returned because it only had two small pieces of beef. The replacement was my original sandwich shoved back together with more beef, however the meat had large pieces of fat in it. Not impressed for £10.
by A verified traveler
Back Again
Posted 26 Feb 2024 on HotelsThis has become my first choice when in the area for business.
Rooms are always clean and warm.
The only small criticism is the complimentary drink sachets and milk are not always filled.
by A verified traveler
Posted 19 Feb 2024
staff always good, breakfast is good, evening meals used to be better but they are ok
by A verified traveler
all good at the world's end
Posted 17 Feb 2024 on HotelsFriendly and helpful staff - great room, food, location and beer - will return
