Ratings based on 370 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Quaint and quiet
Comment from Hotel Management
13 Jun 2024 by Managed Services, Hotel Management
Hi, Dan. We are thrilled to learn that you had a positive experience with us!
by A verified traveler
Posted 8 Jun 2024
Excellent little place! I would stay here again.
Comment from Hotel Management
11 Jun 2024 by Managed Services, Hotel Management
Hi, Jessica. We are thrilled to learn that you had a positive experience with us!
by A verified traveler
Posted 7 Jun 2024
Very friendly staff and I loved the breakfast and cookies
Comment from Hotel Management
11 Jun 2024 by Managed Services, Hotel Management
Hi, William. Thank you so much for leaving us a stellar review!
by A verified traveler
Posted 5 Jun 2024
Lovely little spot to stay when visiting Smith. Rooms were clean and bright and the property had nice touches like free cookies and light breakfast.
Comment from Hotel Management
8 Jun 2024 by Managed Services, Hotel Management
Hi, Carolyn. We are thrilled to learn that you had a positive experience with us!
by A verified traveler from Santa Monica
Posted 4 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Managed Services, Hotel Management
Hi, Monica. Thank you so much for rating your experience with us so highly!
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Managed Services, Hotel Management
Hi, Karen. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
by A verified traveler
Posted 29 May 2024
Lies and Run Around from Management, Usury Prices, Inconvenient Hours, Poor Customer Service, No Amenities, Strong Smell of Mold on the Second Floor, No Elevator.
Comment from Hotel Management
10 Jun 2024 by Taylor Conrad, Hotel Management
Hi Margaret, Thanks for sharing this feedback! While we trust you enjoyed exploring Northampton, we're sorry to hear that some aspects of your stay didn't meet expectations. Though we wish you'd departed with a better impression, we will certainly take your feedback under internal discussion and we appreciate your constructive notes as our aim is to always continue finessing our experience in ways that drive value for our guests. Please check back again as we're always making improvements, and we'd love to welcome you again for an even better stay.
by A verified traveler
Posted 29 May 2024
Great stay, breakfast is easy to enjoy and living spaces are comfortable
Comment from Hotel Management
5 Jun 2024 by Managed Services, Hotel Management
Hi, Claudia. We are thrilled to learn that you had a positive experience with us!
by A verified traveler from boulder
Posted 28 May 2024
Our favorite place to stay when visiting Smith College.
Comment from Hotel Management
8 Jun 2024 by Managed Services, Hotel Management
Hi, Jennifer. Thank you so much for leaving us a stellar review!
by A verified traveler from Fort Collins
Posted 27 May 2024
The room (esp bathroom) needed a lot more hooks/surfaces for potentially four people (two queen beds) to put their things on.
Comment from Hotel Management
8 Jun 2024 by Managed Services, Hotel Management
Hi, Anna. We appreciate the kind words and are glad we could provide you with a positive experience!
