Ratings based on 1,000 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2020
It is very close to the airport and easy to get to. The staff was very eager to help us in every way. They were pleasant and made sure everything was good
Comment from Hotel Management
27 Mar 2020 by General Manager, Hotel Management
Our location close to the airport makes us an ideal choice for guests on the go, so we're glad to hear it worked well for you! Thank you for taking the time to share your feedback with us. It warms our heart to know our personal service let you know how much we appreciate and care about your experience. Should your travels lead you back our way, we hope to show you a visit you'll love even more.
by A verified traveler
Posted 14 Mar 2020
The close location to the airport and convenient shuttle service.
The mattress in the room I had was in need of replacement. Lumpy and saggy.
Comment from Hotel Management
16 Mar 2020 by General Manager, Hotel Management
Thank you for your recent visit and for taking the time to share your valuable feedback. We're glad to hear that you appreciated our close proximity to the airport and took advantage of our convenient shuttle service. However, we're sorry to learn that the bed was not to your preference. All feedback is gratefully received as this enables us to review and improve guest satisfaction. Thanks again, and we hope to have the pleasure of welcoming you back the next time you're in the area.
by A verified traveler
Posted 14 Mar 2020
by A verified traveler
Posted 13 Mar 2020 on Travelocity
The property is old and needs to be refreshed. Everything was there and working
Comment from Hotel Management
13 Mar 2020 by General Manager, Hotel Management
We appreciate you sharing your insight. It is lovely to see your overall visit was pleasing nonetheless, and we are happy we could provide you everything you needed. Your comments will be noted, and we hope to see you again!
by A verified traveler
Posted 12 Mar 2020
by A verified traveler
Posted 9 Mar 2020 on Orbitz
by A verified traveler
Posted 4 Mar 2020
by A verified traveler
Posted 21 Feb 2020
The friendliness of the staff and the convience to Hancock Airport
Comment from Hotel Management
22 Feb 2020 by General Manager, Hotel Management
Dear Diane,
Our service is something we pride ourselves on, so we are delighted you enjoyed it! It means a lot to receive your perfect rating as we work hard. Revisit us at SureStay Plus Hotel by Best Western Syracuse Airport and we wish you the best along your way!
by A verified traveler
Posted 20 Feb 2020
by A verified traveler
Posted 19 Feb 2020
