Ratings based on 987 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Air conditioning wasn’t working.
by A verified traveler
Posted 27 May 2024
by A verified traveler from interlaken
Posted 26 May 2024
We picked this hotel mainly because we had stayed here before and the grandkids love the pool.
Comment from Hotel Management
27 May 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
Hi Diana, it's wonderful to hear that you chose our hotel again! We're delighted that your grandkids enjoy the pool, and we're thrilled to have you back. If there's anything else we can do to make your stay even better, please let us know. We hope you all have a fantastic time during your visit!- The Staff at Holiday Inn Express Syracuse Airport
by A verified traveler
Posted 24 May 2024
Convenient stay close to airport
Comment from Hotel Management
27 May 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
Hi Doreen, Thank you for your feedback and your positive rating! We’re glad to hear that you had a good experience with us. Your comments are valuable, and we look forward to welcoming you back for an even better stay in the future.-The Staff at Holiday Inn Express Syracuse Airport
by A verified traveler
Posted 22 May 2024
Bathroom door squeaked and would wake up my wife during the night
Comment from Hotel Management
23 May 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
Hi Steven,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the squeaky bathroom door. We will address this issue promptly to ensure a more comfortable stay for you and your wife in the future. We appreciate your feedback and hope to welcome you back soon.-The Staff at Holiday Inn Express Syracuse Airport
by A verified traveler
Posted 20 May 2024
Excellent customer service, close to the airport.
Comment from Hotel Management
20 May 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
Hi Laura,Thank you for your excellent review! We're thrilled to hear you enjoyed our customer service and convenient location near the airport. We look forward to welcoming you back soon.-The Staff at Holiday Inn Express Syracuse Airport
by A verified traveler from Spearman
Posted 14 May 2024
An enjoyable experience
Comment from Hotel Management
14 May 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
Hi Elaine, we're thrilled to hear that you had an enjoyable experience during your stay! Providing our guests with a positive and memorable stay is our top priority. Thank you for sharing your feedback, and we hope to welcome you back for another enjoyable stay in the future!- The Staff at Holiday Inn Express Syracuse Airport
by A verified traveler
Posted 14 May 2024
The area was clean and well maintained
Comment from Hotel Management
14 May 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
Joseph, we're pleased to hear that you found our hotel clean and well-maintained during your stay. Our team takes pride in ensuring a pleasant environment for our guests. Thank you for sharing your feedback, and we look forward to earning 5 stars on your next visit!- The Staff at Holiday Inn Express Syracuse Airport
by A verified traveler
Posted 13 May 2024
close to airport funky area
Comment from Hotel Management
16 May 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
Esther, thank you for your review. We appreciate your feedback and hope to add more stars on your next visit. If there's anything specific you feel we could improve upon, please don't hesitate to let us know.- The Staff at Holiday Inn Express Syracuse Airport
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
12 May 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
We're sorry to learn that your experience didn't meet expectations. Your feedback is important to us, and we apologize for any inconvenience caused. If you're open to it, we'd appreciate the chance to make amends during a future visit.- The Staff at Holiday Inn Express Syracuse Airport
