Ratings based on 467 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Good place to stay with family
by A verified traveler
Posted 10 May 2024
Front desk lady was very personal. Her dinner suggestion was great.
The bed was very firm, but uncomfortable.
Great lighting in the bathroom!!!
Comment from Hotel Management
13 May 2024 by Jennifer York, Director of Sales, Hotel Management
Thank you for your review we're glad you enjoyed your stay. We hope to welcome you back on your next visit to the area.
by A verified traveler
Posted 27 Apr 2024
Quite , enjoy breakfast every morning
Comment from Hotel Management
30 Apr 2024 by Director of Sales, Hotel Management
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.
by A verified traveler
Posted 17 Apr 2024
Don’t like the area and the kind of people who stays there
Comment from Hotel Management
22 Apr 2024 by Director of Sales, Hotel Management
Thank you for your feedback and I'm sorry you did not have a good stay. If you would like to share specifics with us so we can make improvements please feel free to contact us.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Director of Sales, Hotel Management
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.
by A verified traveler from copperopolis
Posted 2 Apr 2024
The staff was wonderful, the breakfast was great and plenty for everyone. We selected a room with a fireplace and that was very relaxing.
The only issues we had with the room was sleeping, the mattress was not comfortable, the sofa bed was worse. It was so bad that my sister in law had to sleep on the sofa cushions on top of the mattress and the second night she didn't even open the sofa up, she just slept on the couch. When you are paying $200 a night, the beds should be comfortable
Comment from Hotel Management
4 Apr 2024 by Director of Sales, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope you will give us another chance on your next trip back to San Jose.
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Director of Sales, Hotel Management
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.
by A verified traveler
Posted 17 Mar 2024
Stayed with family, enjoyed clean room, quiet area, wonderful breakfast.
Comment from Hotel Management
18 Mar 2024 by Jennifer York, Director of Sales, Hotel Management
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.
by A verified traveler
Posted 17 Mar 2024
Wish I knew had a Peloton bike in gym. Spacious suites, love accept dogs, water pressure is great in shower and bed firmness is great. Great for a family of 4.
Comment from Hotel Management
18 Mar 2024 by Jennifer York, Director of Sales, Hotel Management
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.
by A verified traveler
Posted 13 Feb 2024 on Travelocity
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Comment from Hotel Management
13 Feb 2024 by Dylan, Hotel Management
Good afternoon Mr. Pham, I apologize for the inconvenience you have dealt with during your stay. It seems like based on what my front desk is informing me is that Mr. Smith came in with no details of the reservation and it was not under his name but your name. As a policy since his name is not attached, we cannot check him in. Mr. Smith demanded the staff to call Expedia/Travelocity because it is our fault that we are denying his check in. Mr. Smith refused to call Expedia himself that it isn't his fault. We were able to get in contact with Expedia and Mr. Smith was able to answer all the required questions from Expedia to change the name on the reservation. At check out, Mr. Smith demanded a receipt but unfortunately, we cannot give folios from 3rd party as you pay them directly and the amount that is to us is different. It would be best to change the name to the actual person staying. Regards,
