Ratings based on 983 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
We loved our stay, the pool area is wonderful. Great breakfast and swim up bar. The only part we did not like was the old carpet in the room. Overall we had a great time.
Comment from Hotel Management
20 Jun 2024 by Guest Services Manager, Hotel Management
Dear Jolanta, Thank you for choosing Holiday Inn Ocean City for your recent stay and for sharing your experience. We are delighted to know your overall time with us was pleasant and that you loved our breakfast offerings and had a relaxing time at our beautiful poolside. However, we regret not meeting some of your expectations with our accommodations. Your input is valuable to us, and we hope you will make us your home whenever you plan another trip to the Eastern Shore.Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 18 Jun 2024
I had a great time and the view was amazing
Comment from Hotel Management
18 Jun 2024 by GENERAL MANAGER, Hotel Management
Dear Johnnie, Thank you for choosing Holiday Inn Ocean City. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the amazing views. We loved having you as our guest and look forward to having the opportunity to welcome you back on a future visit.Sincerely,D.J. Kee,Guest Services Manager
by A verified traveler
Posted 17 Jun 2024
The room was beautiful and clean. The staff were very attentive and pleasant. My husband and I enjoyed ourselves immensely!
Comment from Hotel Management
18 Jun 2024 by GENERAL MANAGER, Hotel Management
Dear Sherri, We are happy you chose Holiday Inn Ocean City, and what a joy to read your description of our accommdations and the excellent service you received from our staff. We appreciate your business and hope you both will choose to stay with us again the next time your travel brings you to our beach. It was a pleasure having you as our guest!Sincerely,D.J. Kee,Guest Services Manager
by A verified traveler
Posted 16 Jun 2024
Too many kids.
Comment from Hotel Management
17 Jun 2024 by Guest Services Manager, Hotel Management
Dear Tiffany, Thank you for choosing Holiday Inn Ocean City and for your generous rating. While we are glad that your overall experience with us was pleasant, we regret any inconvenience you had due to visiting during our peak season. We appreciate your business and hope you will choose to stay with us again the next time your travel brings you to our beach. It was a pleasure having you as our guest!Sincerely,D.J. Kee,Guest Services Manager
by A verified traveler
Posted 16 Jun 2024
They close breakfast at 10am. Next day got to restaurant for breakfast at 9am they took order gave terrible coffee then waited for 45 mins to get food. Only 2 servers. Slow.
Had an oceanfront room 5th floor, and smokers on 3rd floor with Cigars and Cigarette smoke came up to us. Inconsiderate people coffing outside while smoking.
Our bathroom had a tub faucet that was bent like someone heavy or too big bumped their knee on it. And our bed was super uncomfortable, like someone 350-500 lbs crushed the head section of bed with their weight, Pillows were soft and crappy.
Probably wont stay their again.
Comment from Hotel Management
18 Jun 2024 by GENERAL MANAGER, Hotel Management
Dear James, Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Sincerely,D.J. Kee,Guest Services Manager
by A verified traveler
Posted 16 Jun 2024
Beautiful pool and accessories!
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
15 Jun 2024 by GENERAL MANAGER, Hotel Management
Dear Alexandra, Thank you for choosing Holiday Inn Ocean City for your recent stay and for sharing your experience. We are delighted to know we met most of your expectations for a terrific vacation, and we hope you will make us your home whenever you plan another trip to the Eastern Shore.Sincerely,D.J. Kee,Guest Services Manager
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by D.J. Kee Guest Services Manager, Hotel Management
Dear Alisha, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Holiday Inn Ocean City. Thanks for choosing us for your time in the city; we hope to see you again soon.Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by D.J. Kee Guest Services Manager, Hotel Management
Dear Jessie, Thank you for choosing Holiday Inn Ocean City for your recent stay and for sharing your rating. We are delighted to know we met your expectations for a terrific vacation, and we hope you will make us your home whenever you plan another trip to the Eastern Shore.Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 2 Jun 2024
A great place to stay with family and enjoy the hotel’s amenities.
Comment from Hotel Management
3 Jun 2024 by Guest Services Manager, Hotel Management
Dear Joseph, Thank you for the wonderful review of Holiday Inn Ocean City. We are thrilled to read about your stay and how much you enjoyed our inviting property and the many amenities. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more, we look forward to hosting you all again on your next visit to the area. Sincerely, D.J. Kee Guest Services Manager
