Ratings based on 1,565 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Needs better parking options
Comment from Hotel Management
19 Jun 2024 by -John Peart, General Manager, Hotel Management
Thank you for your feedback and for rating us 5 out of 5, Nicole! We're pleased to hear you had such a great experience at Hilton Phoenix Tapatio Cliffs Resort. We understand that parking can sometimes be a challenge and we apologize for any inconvenience this may have caused. Your suggestion regarding better parking options is noted and will be taken into consideration for future improvements. We look forward to welcoming you back soon for another enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you once again for your valuable feedback!
by A verified traveler
Posted 18 Jun 2024
Awesome views of the mountains from the hotel. Amazing sunset and very friendly staff.
Comment from Hotel Management
18 Jun 2024 by -John Peart, General Manager, Hotel Management
Orssi, Thank you for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you enjoyed the awesome views of the mountains, the amazing sunset, and our very friendly staff. Your positive comments mean a lot to us, and we look forward to welcoming you back for another enjoyable stay. If you have any further comments or suggestions, please feel free to share them with us. Thank you again!
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
19 Jun 2024 by -John Peart, General Manager, Hotel Management
Thank you for your feedback and for rating us 4 out of 5, Renee! We're glad to hear that you had a positive experience at Hilton Phoenix Tapatio Cliffs Resort. Your comments are valuable to us, and we're pleased to know that overall, you enjoyed your stay. If there are any specific areas you feel we could improve, please do not hesitate to let us know. We strive to provide the best possible experience for our guests and appreciate your insights. We look forward to welcoming you back in the future.
by A verified traveler
Posted 17 Jun 2024
Stayed at the pointe tapatio Friday and Saturday night. Friday night after swimming kids came home hungry and got them food. While eating in the living area a cocktoach was crawling on the floor. The kids immediately freaked out and would not sit in the living room. I contacted the front desk to notify them about the cockroach, the TV was not working and we did not have shampoo. Maintenance came and fixed the TV explained the network was having issues connecting to the new tvs and he picked up the cockroach to disguard of it. When I contacted the front desk to see what could be done. He said well I guess we can comp the hotel fees with an attitude. The kids would not sleep in the front room and ended up sleeping together in the spare bed. Never did the front desk apologize or say would you like a new room. Saturday we continued to have TV issues and could not order room service. I was sent a text to check on our stay I rated it a 2 and got feedback from the front desk. They called me and the same gentleman I spoke to with the attitude. Said I apologize and didn't have an attitude. Who says that!!!! Then he asked if we wanted to switch from at 830pm and we check out Sunday at 11. I said no that should have been the first thing you said when I called you guys Friday. He said he would take my info and deal with the next situation better. that's it!
We had a broken ice machine next to out room. It was just all bad.
Comment from Hotel Management
19 Jun 2024 by -John Peart, General Manager, Hotel Management
Thank you for taking the time to share your detailed feedback, Monique. We deeply regret the inconvenience and discomfort you experienced during your recent stay. Please accept our sincerest apologies for the issues you encountered. We understand how unsettling it must have been for your children to encounter a cockroach, and we are sorry for the distress this caused. Your feedback is invaluable to us, and we will use it to improve our services and staff training. We are committed to addressing these issues to prevent them from happening in the future. If you have any further comments or suggestions, or if there is anything we can do to make amends, please do not hesitate to contact us. We hope to have the opportunity to welcome you back and provide a stay that meets and exceeds your expectations.
by A verified traveler
Posted 17 Jun 2024
This resort was perfect. Beautiful areas fir both kids and adults!
Comment from Hotel Management
17 Jun 2024 by -John Peart, General Manager, Hotel Management
Thank you so much for your wonderful feedback, Deborah! We're thrilled to hear that you found our resort perfect and enjoyed the beautiful areas designed for both kids and adults. Your positive comments are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
18 Jun 2024 by -John Peart, General Manager, Hotel Management
Thank you for your feedback and for rating us 4 out of 5, Ruth! We're glad to hear that you had a positive experience at Hilton Phoenix Tapatio Cliffs Resort. Your comments are valuable to us, and we're pleased to know that overall, you enjoyed your stay. If there are any specific areas you feel we could improve, please do not hesitate to let us know. We strive to provide the best possible experience for our guests and appreciate your insights. We look forward to welcoming you back in the future.
by A verified traveler
Posted 16 Jun 2024
We did early check in and we were able to use the pool, however we never recieved our text that our room was ready as promised,when we went to the front desk we were made to wait in the long check in line again which didnt make any sense to me. I found it to be poor customer service and they werent very polite about it either.
Comment from Hotel Management
17 Jun 2024 by -John Peart, General Manager, Hotel Management
Thank you for your feedback. We're glad you were able to enjoy the pool during your early check-in. However, we apologize for the inconvenience you experienced regarding the notification about your room being ready and the subsequent wait at the front desk. We understand that waiting in line again after already checking in can be frustrating, and it is not the level of service we strive to provide. We will address this issue with our team to ensure a smoother and more efficient check-in process in the future. Additionally, we are sorry to hear that the staff was not polite during this interaction. Providing attentive service is our priority, and we will work on improving this aspect as well. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 12 Jun 2024
Location, room and overall aesthetic were amazing. Room prices per night were solid for location and what you get. Would stay here again next time I visit AZ.
Comment from Hotel Management
13 Jun 2024 by -John Peart, General Manager, Hotel Management
Thank you for your wonderful 5-star review, Dallas! We’re delighted to hear that you enjoyed the location, room, and overall aesthetic of the Hilton Phoenix Tapatio Cliffs Resort. It’s fantastic to know that you found our room prices to be a good value for the experience and amenities provided. Your positive feedback means a lot to us, and we’re thrilled that you plan to stay with us again on your next visit to Arizona. If there's anything we can do to make your future stays even better, please feel free to let us know. We look forward to welcoming you back for another exceptional stay!
by A verified traveler
Posted 12 Jun 2024
Found scorpions in the room along with bugs. Shuttle took forever
Comment from Hotel Management
12 Jun 2024 by -John Peart, General Manager, Hotel Management
We sincerely apologize for the issues you encountered during your stay, Khudeja. Finding scorpions and bugs in your room is unacceptable and not reflective of our standards. We're also sorry for the long wait for the shuttle service. We are addressing these concerns urgently with our team. If you have any additional concerns or suggestions, please feel free to share them with us so we can make amends and ensure a better experience on your next visit.
by A verified traveler
Posted 12 Jun 2024
A little dark. Was hard finding out room as we arrived after 9pm. Other than that great place to stay. Clean pools. Very quite. Great location. Friendly staff.
Comment from Hotel Management
12 Jun 2024 by -John Peart, General Manager, Hotel Management
Thank you for your feedback, Angelica. We apologize for the difficulty you experienced in finding your room upon your late arrival. We’re glad to hear you enjoyed the clean pools, quiet atmosphere, great location, and friendly staff. We appreciate your comments and will work on improving the lighting and signage for our guests. If there's anything more you loved or any suggestions for improvement, we'd love to hear them. We hope to welcome you back to the Hilton Phoenix Tapatio Cliffs Resort for an even more enjoyable stay next time!
