Ratings based on 1,570 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 20 May 2024
Parking and navigating the property is inconvenient. The pools are nice, lots of kids in the main one. Rooms are average, elevators are extremely slow.
Comment from Hotel Management
21 May 2024 by -John Peart, General Manager, Hotel Management
Thank you for your feedback, Macee. We're glad to hear you enjoyed the pools, though we understand your concerns about parking, navigation, and the slow elevators. We appreciate your comments about the rooms and will take your feedback into consideration as we strive to improve our guests' experience. We hope to welcome you back in the future and provide a more seamless stay. If there's anything specific we can do to enhance your next visit, please let us know.
by A verified traveler
Posted 20 May 2024
Great stay ! Staff very friendly and accommodating. Far from a lot of nice restaurants so be prepared to Uber around if you want to leave resort.
Pools were great, and drinks were cold ! Would recommend.
Comment from Hotel Management
20 May 2024 by -John Peart, General Manager, Hotel Management
Thank you for the 5-star review, Shannon! We're delighted to hear that you had a great stay and found our staff friendly and accommodating. It's wonderful to know you enjoyed the pools and cold drinks. We appreciate your note about the distance to other restaurants and the need to Uber. Your recommendation means a lot to us. We look forward to welcoming you back for another fantastic stay! If you have any other feedback or suggestions, please let us know.
by A verified traveler
Posted 19 May 2024
Robbie was amazing! Friendly, helped position us to our best requests and gave super recommendations. Best customer service in a long time 😊
Just wish rooms had microwave to even heat up coffee
Comment from Hotel Management
20 May 2024 by -John Peart, General Manager, Hotel Management
Thank you for your wonderful feedback, Karrie! We're thrilled to hear that Robbie provided exceptional service and helped make your stay enjoyable with his friendly assistance and recommendations. We're glad you had such a positive experience. We appreciate your feedback about the microwave and will take it into consideration. If you have any more suggestions or need further assistance during your next visit, please let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 18 May 2024
Wonderful stay
Comment from Hotel Management
20 May 2024 by -John Peart, General Manager, Hotel Management
Thank you for your 5-star review, Denise! We're delighted to hear that you had a wonderful stay with us. If there's anything else you'd like to share about your experience or any suggestions for improvement, please let us know. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort in the future!
by A verified traveler
Posted 16 May 2024
Carpet smelled
Comment from Hotel Management
16 May 2024 by -John Peart, General Manager, Hotel Management
Thank you for your feedback, Gina. We're glad to hear you had an overall positive experience despite the issue with the carpet. We apologize for the inconvenience and will address this with our housekeeping team to ensure a fresher experience for our future guests. If you have any more feedback or suggestions for improvement, please let us know. We hope to have the opportunity to welcome you back for an even better stay.
by A verified traveler
Posted 15 May 2024
Freat
Comment from Hotel Management
16 May 2024 by -John Peart, General Manager, Hotel Management
Thank you for your feedback, Royal! We're thrilled to hear you had a great experience. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon and ensuring an even more fantastic visit!
by A verified traveler
Posted 14 May 2024
Loved the multiple pool options however the parking situation could definitely use some improvement. Will stay again
Comment from Hotel Management
14 May 2024 by -John Peart, General Manager, Hotel Management
Thank you, Alonzo, for your perfect rating! We're delighted to hear that you enjoyed the multiple pool options at our resort. We appreciate your feedback regarding the parking situation and will look into ways to improve it for our guests. It's great to know that despite this, you had a positive experience and plan to stay with us again. We look forward to welcoming you back for another wonderful stay in the future!
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by -John Peart, General Manager, Hotel Management
Thank you, Gabriela, for your perfect rating! We're delighted to hear that you had an excellent experience with us. If you have any specific highlights or additional feedback to share, we'd love to hear it. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another exceptional stay!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by -John Peart, General Manager, Hotel Management
Thank you, Tracie, for your 4 out of 5 rating! We're pleased to know you had a positive experience at the Hilton Phoenix Tapatio Cliffs Resort. If you have any specific feedback or suggestions on how we can make your next visit even better, please let us know. We look forward to welcoming you back soon!
