Ratings based on 520 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Very central lovely staff very comfortable beds will definitely return.
Comment from Hotel Management
25 Apr 2024 by Dwi, Hotel Management
Dear Alita,Thank you for sharing your experience at Astagina Resort Villa and Spa. We're delighted to hear that you found our location central, our staff lovely, and our beds comfortable. It's wonderful to know that you had a comfortable stay with us. We look forward to welcoming you back for another enjoyable visit in the future. Warm regards,Management Team Astagina
by A verified traveler
Posted 1 Apr 2024
This was a good option to be close to everything in Legian. We were surprised and disappointed we didn’t get a connecting room when we had informed them we had 2 adults and 3 children and was told upon check in that they can not confirm connecting rooms until check in. Also while we wee the we had the air conditioning leak, the toilet break and the elevator break.
Comment from Hotel Management
4 Apr 2024 by Dwi, Hotel Management
Dear Gillian,We're pleased to hear that you found our location convenient for exploring Legian. However, we're truly sorry to learn about the inconveniences you encountered during your stay. We want to assure you that our team is dedicated to promptly addressing issues such as the leaking air conditioner and broken toilet, provided that we are informed about them. Additionally, our elevators undergo monthly maintenance to ensure guest safety and functionality.Upon reviewing your booking, we did not receive a request for a connecting room as you mentioned. Instead, we accommodated your party with two rooms placed side by side, as per your booking request. Please understand that fulfilling last-minute requests for connecting rooms can be challenging.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay.Warm regards,Management Team Astagina
by A verified traveler
Posted 5 Mar 2024 on Wotif
Property is in a great location, easy walking distance to restaurants and market stalls. Staff were great, we had problems with our aircon not working at 8pm they sent someone straight out, and fixed within half an hour; and door card not working most days (room 702), they had service people trying to fix straight away each time, this was a little frustrating however they did send over a fruit platter in apology for the issue. Buffet breakfast had a range each morning of 6 (I think) different western/Indonesia hot dishes (fried rice, fish, dumplings, potato bake, bacon, mushrooms etc), cereals, fruits, egg station and pastries. Astagina is an older villa/resort, but was clean, and felt very safe there.
Comment from Hotel Management
11 Mar 2024 by Dwi, Hotel Management
Dear Hannah,Thank you for choosing Astagina Resort Villa and Spa for your recent stay in Bali. We're delighted to hear that you appreciated our great location, within easy walking distance to restaurants and market stalls. We apologize for the inconvenience caused by the issues with your air conditioning and door card, but we're glad that our team resolved them promptly and provided a fruit platter as a gesture of apology. It's wonderful that you enjoyed our varied buffet breakfast options and felt safe and comfortable during your stay. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Management Team Astagina
by A verified traveler
Great facility and room, not good services
Posted 25 Feb 2024 on HotelsThe facility was great, however, I found their services were not that great. Stick to business type of service. Although the front staff was friendly, overall, I neither felt welcomed or appreciated. There were some small interactions that made me question about this hotel. I will not be staying here again, but great facility and walkable to a beach.
Comment from Hotel Management
1 Mar 2024 by Dwi, Hotel Management
Dear Sakura Hirata,Thank you for sharing your feedback with us. We're glad to hear that you found our facilities and rooms great, and we appreciate your compliments about our friendly front staff. However, we regret to learn that your overall experience with our services did not meet your expectations. Please accept our sincerest apologies for any shortcomings you encountered during your stay. If there are specific issues that made you feel unwelcome or undervalued, please let us know so we can address them promptly. We take all guest feedback seriously and will use your comments to improve our services.We truly value your feedback and hope to have the opportunity to welcome you back in the future to showcase the improvements we've made.Warm regards,Management Team Astagina
by A verified traveler
Posted 24 Feb 2024 on Hotels
Comment from Hotel Management
1 Mar 2024 by Dwi, Hotel Management
Dear Mr. John, Thank you for staying at Astagina Resort Villa and Spa. Hopefully we will have another time to serve you again to create another enjoyable stay in the future. Regards, Management Team
by A verified traveler
Posted 23 Jan 2024
Property was a little worn but overall very good. Bed was comfortable but bathroom a bit tight. Pool, pool bar and breakfast was excellent
Comment from Hotel Management
24 Jan 2024 by Dwi, Hotel Management
Dear Amy,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the comfortable bed, excellent pool, pool bar, and breakfast.We also acknowledge your observation regarding the property's wear and the bathroom size. Your input is valuable, and we will certainly use it to improve and enhance the overall guest experience.We hope to have the pleasure of welcoming you back in the future, allowing us the opportunity to exceed your expectations.Best regards,Dwi Jaya Praditya
by A verified traveler
Posted 18 Jan 2024 on Wotif
Comment from Hotel Management
20 Jan 2024 by Dwi, Hotel Management
Dear Mr. Mark, Thank you for staying at Astagina Resort Villa and Spa. Hopefully you enjoyed your recent stay with us. If you have any detail feedback about your stay, please feel free to share it to us via rdm@astaginaresort.com to allow us to improve our future services. Thank you and best regards, Dwi Jaya Praditya
by A verified traveler
Posted 10 Dec 2023
I enjoyed the overall experience of my stay. Staff were helpful and very friendly. Located close to the beach and within walking distance of everything. I would certainly stay again on a future visit.
Comment from Hotel Management
18 Dec 2023 by Dwi, Hotel Management
Dear Joel,Thank you for sharing your positive experience at Astagina Resort Villa and Spa. We're thrilled to hear that you enjoyed your overall stay and found our staff helpful and very friendly. It's great that our convenient location near the beach and within walking distance of everything added to the enjoyment of your visit. We look forward to welcoming you again on your future visit to provide another memorable experience.Warm regards,Team Astagina Resort
by A verified traveler
Posted 22 Nov 2023
Beautiful villa with beautiful staff. 10 out of 10 for service... food .. grounds. Amazing location
Comment from Hotel Management
25 Nov 2023 by Dwi, Hotel Management
Dear Zoe,We're thrilled to hear that you enjoyed your stay at Astagina Resort Villa and Spa. It's wonderful to know that our villa, staff, service, food, and grounds all met your expectations. We strive to create a memorable experience for our guests, and it's truly rewarding to receive a perfect 10 out of 10 from you. We appreciate your kind words and hope to welcome you back for another amazing stay in the future.Best Regards,The Astagina Resort Villa and Spa Team
by A verified traveler
Posted 20 Nov 2023
Comment from Hotel Management
18 Dec 2023 by Dwi, Hotel Management
Dear Daniel,Thank you for sharing your positive experience at Astagina Resort Villa and Spa. We hope you enjoyed your recent stay with us. We look forward to welcoming you again on your future visit to provide another memorable experience.Warm regards,Team Astagina Resort
