Ratings based on 947 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
The outside of the building was inviting. The inside view of the pool blew me away. The front desk team was very approachable and friendly. The room shower with the dove soap was awesome. The mirror in the bathroom was lighted great for makeup. The bed was sooo soft. And the rest of the room was great. I loved that all the surfaces seemed dusted. And they left a wipe for the phone. Great idea. The person who clean our room deserves a chefs kiss for her/his attention to detail.
Comment from Hotel Management
17 Jun 2024 by Justin G. General Manager, Hotel Management
Dear LaFawn,Thank you for taking the time to share such a wonderful review with the entire online community! It is great to hear such positive feedback from someone who has spent so much time with us. I will make sure that I relay your review to our entire staff so they know what an outstanding job they have done in earning your trust and your loyalty. Thank you for sharing such a great review and I sincerely look forward to your next visit!
by A verified traveler
Posted 17 Jun 2024
The staff in the Breakfast Room was fantastic.
Comment from Hotel Management
17 Jun 2024 by Justin G. General Manager , Hotel Management
Dear Glenn,Thank you so much for the wonderful review. It is always exciting to share such comments with our Team! I have shared your compliments on a job well done and recognized staff for going the extra mile! We hope your travels will bring you back to see us!
by A verified traveler
Posted 17 Jun 2024
Pool
Comment from Hotel Management
17 Jun 2024 by Justin G. General Manager, Hotel Management
Dear Corrine,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results.
by A verified traveler
Posted 16 Jun 2024
looks like they had a refurb in the last year or two. Very nice bathroom, and clean. The breakfast room is dated / faded, tho
Comment from Hotel Management
17 Jun 2024 by Justin G. General Manager, Hotel Management
Dear John,Thank you for sharing your experience! I have posted this review for all of the team to review as an exceptional job! We are so happy you chose our hotel to be your home away from home during the Holiday!
by A verified traveler from Caldwell
Posted 15 Jun 2024
It is immediately off of the interstate, but it almost feels remote because there is nothing around. The pool is nice for kids, and there is another small pool in a different room that doesn't have the loud waterslide, etc. That was very nice because an adult could go to the second room. The room was comfortable, and breakfast was good.
Comment from Hotel Management
16 Jun 2024 by hiexnortheast, Hotel Management
Dear Maizee,Thank you for taking the time to share such a wonderful review with the entire online community! It is great to hear all of the wonderful things you had to share about your time here with us. I am very happy that you found the service provided by our staff to be excellent. We know how important that particular area is for our guests and I will make sure everyone knows what a great job we did for you. I will also relay to our breakfast staff that they did a great job in making sure that your breakfast was enjoyable. Thank you for sharing such a wonderful review and I sincerely look forward to your next visit!Sincerely,Jay Shah
by A verified traveler
Posted 15 Jun 2024
Since I booked on Expedia they charge a $50 damage deposit. I am an ihg member and they said I don’t get all my points.
Comment from Hotel Management
15 Jun 2024 by Justin G. General Manager, Hotel Management
Dear Gary,We appreciate your review of our hotel. We are pleased that you enjoyed our amenities and we hope to see you again soon. Yes, we do a 50 incidental hold when guests book through a 3rd party whether you are an IHG One Rewards member or not, that is our policy here. Also, you have to book with IHG to get points for your stay.
by A verified traveler
Posted 14 Jun 2024
Hotel was okay loveeeee the pools. I don’t like staff watch me struggle to get breakfast for my kids and I (by myself because they were still sleep) and didn’t offer a tray for me to carry all that I was trying to carry. Also don’t like how the front staff watch me wait patiently in line to let some lady go in front of me. Other than that I did like the breakfast and the pools. Location isn’t too too far from stuff. 45 min from presque isle beach.
Comment from Hotel Management
14 Jun 2024 by Justin G. General Manager, Hotel Management
Dear Shantelle,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results.
by A verified traveler
Posted 13 Jun 2024
We stayed here for one night during our road trip. Room is clean and comfortable. Breakfast is standard but nothing too impressive. Staff are very friendly and welcoming. The best surprise is the water park. The kiddo got his energy out before we continue the road trip. The location is right off highway, which is very easy to find. Will stay again if in the area.
Comment from Hotel Management
14 Jun 2024 by Justin G. General Manager, Hotel Management
Dear Yang,You're making the general manager blush...Thank you for your business and for the wonderful comments about our hotel. We believe that clean and friendly is the basics of our business and we work every day to accomplish both. Please visit us again.
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
12 Jun 2024 by hiexnortheast, Hotel Management
Dear Shantelle,We truly appreciate your candid review and sharing your experience with us. Thank you for acknowledging our commitment to excellent service and amazing associates. We look forward to welcoming you back as our guest in the future.Sincerely,Jay Shah
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Justin G. General Manager, Hotel Management
Dear Rachael,We value our guest feedback and appreciate the 5-star review. I am pleased that you commented on how fun you had while you were here, at the Holiday Inn Express North East. Our culture is making sure every guest leaves with a wow experience. We thank you for your business and for your loyalty to the IHG Brand. We look forward to your return the next time you are in our area.
