Ratings based on 984 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 20 May 2024
The room for the hotel was no clean and tha bathroom no clean
by A verified traveler
Posted 20 May 2024
We enjoyed out mini getaway. Loved the jacuzzi room and really enjoyed the outdoor heated swimming pool. We had a wonderful time
by A verified traveler
Posted 17 May 2024
I would go back.
Comment from Hotel Management
20 May 2024 by Manager , Hotel Management
We are glad to hear that you would return for another stay. We appreciate you choosing our hotel and hope to see you again soon!
by A verified traveler
Posted 17 May 2024
The pool was nice. Room was average. Strong for of chemicals in hallway and room and window only opens a few inches.
Trucks come outside of the windows at 3 in the morning and beep loudly keeping us all awake for a while.
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Thank you for sharing your experience with us. We're glad you enjoyed the pool, but we apologize for any inconvenience caused by the room conditions and the disturbance from outside noise. We appreciate your honesty and hope to have the opportunity to better serve you on your next visit.
by A verified traveler
Posted 13 May 2024
We love the hut tub in our room but i wished there was some kind of handicapped bar to hold on. It would have helped us to get up easier and safer from the hot tub. The air conditioner was very loud we were glad that we were not there in the middle of summer time. " Please do something about that air conditioner" We loved how well clean our room was. We loved the hotel it was a beautiful area we would recommend it to others. We would stay there again.
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
We're delighted to hear that you enjoyed the hot tub in your room and found the cleanliness of your room to your liking. We apologize for any inconvenience caused by the lack of a handicapped bar in the hot tub and the noise from the air conditioner. Your feedback is valuable, and we'll certainly look into improving these aspects for a more comfortable stay in the future. Thank you for recommending us, and we look forward to welcoming you back again!
by A verified traveler
Posted 12 May 2024
On the surface, it looked like the same Grand Hotel we visited in 2018. There has been some changes.
What went great:
Location - proximate to many key areas for our trip.
Cleanliness - the grounds, lobby and rooms were clean.
What was okay:
Staff - adequate and professional.
Not great;
Comfort: The AC in the room was ineffective and loud. Frequently overheating the room and the thermostat was out of sync. We were also placed in a king room w/accessible bathroom - which had a learning curve.
Dining: Only offering was a pay for continental breakfast. Make your own waffles. Unfortunate as we enjoyed their restaurant last time. Thankfully plenty of dining options near by.
Maybe it was the offseason? For what we experienced there may have been more competitive stays in the area. Do your own research.
Comment from Hotel Management
13 May 2024 by Manager , Hotel Management
Thank you for sharing your detailed feedback about your recent stay with us at the Grand Hotel. We're glad to hear that our location and cleanliness met your expectations. However, we apologize for any inconveniences you experienced with the comfort of your room, particularly with the AC and thermostat issues. Your comments regarding our dining options and the change from your previous visit are duly noted, and we appreciate your understanding. We strive to continuously improve our offerings and will take your feedback into consideration. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.
by A verified traveler from beverly
Posted 5 May 2024
Amazing place, highly recommended 👌
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
We're thrilled to hear you had an amazing experience with us! Thank you for your recommendation, and we hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Thank you for sharing your rating. We hope to welcome you back soon!
by A verified traveler
Posted 25 Apr 2024
Clean, Affordable, and unique as far as hotels go. I love the decor, the staff are amazing, and the room itself was so cozy. Might be my go to going forward for the North Conway area
Comment from Hotel Management
26 Apr 2024 by Manager, Hotel Management
We're thrilled to hear that you had such a positive experience during your stay! Thank you for appreciating our unique decor, cozy rooms, and the efforts of our amazing staff. We look forward to being your go-to choice for the North Conway area in the future. See you again soon!
