Ratings based on 318 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Minimalistig eingerichtet. Küche vorhanden.Geschirr muss man beim Front Desk besorgen, Jalousie war kaputt, Wasser tropfte aus dem Anschluss der Toilette.
Comment from Hotel Management
14 May 2024 by Hotel General Manager, Hotel Management
vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu Ihrem Aufenthalt bei uns zu teilen. Es tut uns leid zu hören, dass Ihr Aufenthalt nicht vollständig zufriedenstellend war.Wir bedauern, dass die Jalousie in Ihrem Zimmer defekt war und es ein Problem mit dem Wasseranschluss der Toilette gab. Bitte seien Sie versichert, dass wir diese Probleme umgehend von unserem Wartungsteam beheben lassen werden.Bezüglich des Geschirrs in der Küche möchten wir uns für die Unannehmlichkeiten entschuldigen. Wir werden Ihre Anmerkung intern besprechen und überlegen, wie wir diesen Service für unsere Gäste verbessern können, um zukünftig einen einfacheren Zugang zu ermöglichen.Wir danken Ihnen nochmals für Ihre Rückmeldung, da sie uns hilft, unseren Service kontinuierlich zu verbessern. Wir hoffen, dass wir Sie bei Ihrem nächsten Aufenthalt von unseren Verbesserungen überzeugen können und würden uns freuen, Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,
by A verified traveler
Posted 2 May 2024
Had to buy everything myself nobody never offered me towels or anything was always having to go downstairs nobody was never in the office
Comment from Hotel Management
3 May 2024 by Hotel General Manager, Hotel Management
We apologize for the inconvenience you experienced during your stay. Your feedback is valued, and we're sorry for the lapses in service you encountered. Rest assured, we'll review our procedures to ensure this doesn't happen again. Please accept our sincerest apologies, and we hope to have the chance to make it up to you in the future.
by A verified traveler
Posted 29 Apr 2024
It’s great I have no complaints
Comment from Hotel Management
30 Apr 2024 by Hotel General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites North Charleston Airport I-526.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
by A verified traveler
Posted 21 Apr 2024
Rough part of town. Found multiple bugs in the room, including roaches. Noisy in the hallways. Dont recommend.
Comment from Hotel Management
22 Apr 2024 by Hotel General Manager, Hotel Management
I'm sorry to hear about your disappointing experience. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations. Please accept our sincere apologies for the inconveniences you encountered during your stay. We take cleanliness and pest control very seriously, and we will address these issues immediately to ensure that they are resolved to prevent any future occurrences. Additionally, we will look into the noise disturbances in the hallways to see how we can improve in that aspect as well. We appreciate your feedback as it helps us to identify areas for improvement, and we hope to have the opportunity to regain your trust and welcome you back for a more pleasant experience in the future. If you would like to discuss your concerns further, please feel free to reach out to us directly.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
14 May 2024 by Hotel General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites North Charleston Airport I-526.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
by A verified traveler
Posted 16 Apr 2024
Unsafe area and not the cleanest
Comment from Hotel Management
18 Apr 2024 by Hotel General Manager, Hotel Management
We're genuinely sorry to hear about your experience. Ensuring our guests feel safe and comfortable is our top priority, and we take cleanliness and security very seriously. We appreciate your feedback and would like to assure you that we're constantly working to improve in these areas. If you have any specific concerns or suggestions on how we can enhance your experience, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 9 Apr 2024
Riaches were in the bathroom, sheets on one of the beds were dirty. I would sleep in my truck before I'd pay to stay there again.
Comment from Hotel Management
9 Apr 2024 by Hotel General Manager, Hotel Management
We are genuinely sorry to hear about your disappointing experience during your recent stay. Please accept our sincere apologies for the issues you encountered with cleanliness. This falls well below the standards we strive to maintain for our guests, and we understand the frustration and inconvenience this must have caused you.Rest assured, we take your feedback very seriously, and we will be conducting a thorough investigation into the matter to address the root causes and ensure that appropriate measures are taken to prevent such occurrences in the future. Our guests' comfort and satisfaction are of utmost importance to us, and we deeply regret that we fell short of your expectations on this occasion.Once again, we apologize for the inconvenience and disappointment you experienced during your stay. We hope for the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.
by A verified traveler
Posted 29 Mar 2024
Good customer service
Comment from Hotel Management
30 Mar 2024 by Hotel General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites North Charleston Airport I-526.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
by A verified traveler
Posted 26 Mar 2024
The hotel is very outdated and not clean as well as damages or broken things in the room. Trust me save yourself time and money do not go here. You have been warned
Comment from Hotel Management
26 Mar 2024 by Hotel General Manager, Hotel Management
We are deeply sorry to hear about your disappointing experience during your stay at our hotel. Please accept our sincerest apologies for any inconveniences caused by the condition of your room. We take cleanliness and maintenance very seriously, and it's disheartening to learn that we fell short of your expectations.Your feedback is invaluable to us, as it helps us identify areas for improvement. Rest assured, we are investigating the issues you've mentioned and taking necessary steps to address them promptly. Our goal is to provide all our guests with a comfortable and enjoyable stay, and we regret that we did not meet this standard during your visit.We understand your frustration, and we truly appreciate you bringing these concerns to our attention. We hope you'll consider giving us another chance in the future to demonstrate the high level of service and hospitality that we are known for. If you would like to discuss your experience further or have any additional feedback to share, please don't hesitate to reach out to our management team.Once again, we apologize for any inconvenience, and we thank you for your understanding.
by A verified traveler
Posted 15 Mar 2024
I did not know this was an extended stay hotel and the pictures are a tad bit misleading but my overall experience was actually very nice. Got some really good rest and the front desk was very nice
Comment from Hotel Management
17 Mar 2024 by Hotel General Manager, Hotel Management
Thank you for sharing your feedback with us. We're delighted to hear that despite any initial misconceptions, you had a pleasant experience during your stay with us. It's heartening to know that you found our accommodations conducive to a good night's rest and that our front desk team made a positive impression on you.Regarding the misunderstanding about our hotel being an extended stay property, we apologize for any confusion. We always strive for transparency and aim to ensure that our guests have clear expectations before arrival. Your feedback serves as a valuable reminder for us to review and potentially update our online information to provide a more accurate representation of our offerings. We genuinely appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything further we can do to enhance your experience next time, please don't hesitate to let us know.
