Ratings based on 963 Verified Reviews
2.7 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
The worst experience I have ever had at a hotel.
by A verified traveler
Posted 19 Jun 2024
It was nice
Comment from Hotel Management
20 Jun 2024 by Manager, Hotel Management
Hello Courtney,We are pleased to hear that you had a pleasant stay with us. Your feedback is greatly appreciated. We hope to welcome you back in the future for another enjoyable visit.
by A verified traveler
Posted 17 Jun 2024
Lol
Comment from Hotel Management
20 Jun 2024 by Manager, Hotel Management
Hello Randy,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.
by A verified traveler
Posted 17 Jun 2024
by A verified traveler
Posted 16 Jun 2024
One of the blankets had a dirty footprint on it, the power cord for the tv was missing, the ac barely worked the room was very hot and the whole room overall wasn’t really clean
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Adam, We are sorry to hear about your experience and appreciate your feedback. Please contact our management team directly to address these concerns further. We strive to provide a comfortable and clean environment for all our guests.
by A verified traveler from Hanahan
Posted 16 Jun 2024
I didn't end up staying here and still waiting on my refund. The room was infested with roaches. There was on only 2 pillows and a fitted sheet on the bed. Half of the lights in the room didn't work. None of the tables had been wiped off and we're sticky. There was urine in the toilet still. Besides all the roaches there was trash on the floor. The refrigerator still had food inside of it. I asked for another room, but none were available and the check in agent said that she would have given me a refund, but since I purchased it through Expedia, that all I needed to do was tell them about the issues and that they didn't have a problem with providing me with a refund. It's been over a week and I'm still waiting. Guess I'm going to have to dispute it with my bank now. I will never use a third party app to rent a room again. I guess the phrase the customer's always right no longer exists.
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Jenni,We apologize for the inconvenience you experienced. Please contact our management directly for further assistance regarding your refund. Your feedback is valuable as we continuously strive to improve our services for all guests.
by A verified traveler
Posted 15 Jun 2024
Nothing
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Donna,We are sorry to hear that your stay did not meet your expectations. Your feedback is valuable, and we will share it with our team for improvement. Thank you for taking the time to review your experience with us.
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Sean,We're glad to hear you enjoyed your stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another great experience!
by A verified traveler
Posted 13 Jun 2024
It wax good
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Jonathan,We are pleased to hear that you had a positive experience during your stay with us. We appreciate your feedback and hope to welcome you back in the future. Thank you for choosing our hotel for your stay.
by A verified traveler
Posted 9 Jun 2024
It’s okay, not great but okay for a one night stay
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Kathleen,We appreciate you choosing our hotel for your stay. If you have any specific feedback you'd like to share with us, please feel free to contact our management team. Your input can help us improve and provide a better experience for future guests.
