Ratings based on 163 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Room is absolutely nothing like the photos!!!!!
by A verified traveler
Posted 9 Jun 2024
For me it was the close convenience of everything within walking distance. You have the beach, the market, the food options, the shopping corridor. across from the carillon, whose spa services i admire.
The room was just what you needed after a day out in the Miami Heat. Check in was easy and communication was clear. Hotel had little coolers you could use and take with you to beach. Just be respectful and considerate enough to clean and return. The restaurant downstairs has great lunch deals and is a great spot to watch folks strolling on Collins. I am glad to say that Norman's is home to me.
by A verified traveler
Posted 26 May 2024
It was a pretty good stay! Not bad! I would just recommend having someone at the front desk, fixing the doors (locks), and better beds. Overall, nice stay.
by A verified traveler
Posted 18 May 2024
Horrible place
by A verified traveler
Posted 7 May 2024
I absolutely loveddddd staying here ! It was super convenient. My friends and I didn't have a car when we went so we loved that there’s a supermarket, liquor store and plenty of food choices in the area. Not to mention that the beach is across the street. The only minor complaint I can say is that communication with the staff during the stay was a bit off. We were required to text staff if we needed something and I literally never got a response. But this didn’t bother us as much because we were pleased with absolutely everything else. The room was super cute and spacious, wifi and peaceful. We loved that there was a cute bar/ restaurant right downstairs and they closed pretty late. We will definitely be staying there again!
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 3 May 2024
Although the property itself was good, communication was not. I wanted to pick up my keys 15 minutes early. I messaged Matteo multiple times about this, and got no response. This caused a lot of needless stress!
by A verified traveler
Posted 2 May 2024
Pictures on Expedia are not what the place looks like in person. Theres bes bugs in room 6 and 8
by A verified traveler
Posted 22 Apr 2024
My room had mold in it. The hotel seemed like it hadn’t been unkept in 25 years. The paint was stripping, the chairs were ripped and old, the shower head was dirty and had a lot of buildup, the toilet seat were old and chipped, the doors were old. The receptionist was never there in the evenings and when I called no one answered. The wifi kept cutting out. Honestly the only good thing was that it’s in a nice area where everything is accessible but the hotel itself needs a lot of work.
by A verified traveler
Posted 2 Apr 2024
There was no front desk clerk. The codes to get into the room were incorrect.
