Ratings based on 997 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
A non smoking room that smelled of smoke?? Manager was able to supply an aerosol to spray in our room!!
We will not be back!!
Comment from Hotel Management
14 Jun 2024 by Kathy, Hotel Management
Dear Wayne,I am sorry you had a room that smelled like smoke. This is very unusual. However you did not speak with me the manager. Yes, we do have spray for this and I will look into why it was not provided. Thank you for letting me know.Regards,KathyGM
by A verified traveler
Posted 13 Jun 2024
It usually has a pretty decent breakfast included. Today though we went to go for breakfast at 9:15 am and it was over already.
Comment from Hotel Management
13 Jun 2024 by Kathy, Hotel Management
Dear Ellen,Thank you for your comments. Your feedback is appreciated.Breakfast during the week is 6:00 AM to 9:00 AM. Weekends 7:00 AM to 10:00 AM. I am sorry you missed it.We hope to see you again when you are in North Bay next.Regards,KathyGM
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Kathy, Hotel Management
Dear Andrew,Thank you for your rating. We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM
by A verified traveler
Posted 6 Jun 2024
Great place, ac was cold, tv remote was beat but it tried its best. Breakfast was one of the best I’ve had at a hotel.
Comment from Hotel Management
6 Jun 2024 by Kathy, Hotel Management
Dear James,Thank you for your rating and review. Your positive comments are greatly appreciated!We hope to be able to welcome you again when you are in North Bay next.Regards,KathyGM
by A verified traveler
Posted 4 Jun 2024
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Comment from Hotel Management
5 Jun 2024 by Kathy, Hotel Management
Dear Pierre,Thank you for your rating. We look forward to welcoming you again.Regards,KathyGM
by A verified traveler from Brampton
Posted 4 Jun 2024
Nice often visited
Comment from Hotel Management
4 Jun 2024 by Kathy, Hotel Management
Dear Surinder,Thank you for your rating and comments.It will be our pleasure and we look forward to welcoming you again!Regards,KathyGM
by A verified traveler
Posted 26 May 2024
Room was clean, beds are soft and comfortable, staff was friendly. Unfortunately the pool was closed during our stay but other than that it was a good hotel.
Comment from Hotel Management
27 May 2024 by Kathy, Hotel Management
Dear Kerrin,Thank you for you comments. On Expedia we have removed the pool under amenities until the renovations are completed and Health Unit completes their inspection for the re-opening. Which should be soon.We hope to see you again.Regards,KathyGM
by A verified traveler
Posted 25 May 2024
The guy at the counter was very nice and friendly
Comment from Hotel Management
26 May 2024 by Kathy, Hotel Management
Dear Nancy,Thank you for your comments.I will share this with the person whom was working the desk!We look forward to welcoming you again.Regards,KathyGM
by A verified traveler
Posted 21 May 2024
Pleasant staff. nice room. clean.
Comment from Hotel Management
21 May 2024 by Kathy, Hotel Management
Francis,Thank you for your comments. It is always appreciated to receive positive feedback.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM
by A verified traveler
Posted 18 May 2024
Close to my event, the museum. Was far to walk, in room 234, as we got in late.
Comment from Hotel Management
20 May 2024 by Kathy, Hotel Management
Dear Tom,Thank you for your comments. Your feedback is appreciated.There is a entrance at the end of this hallway, which doesn't make it as far. I apologize, it is a long hallway.We hope to see you again when you are in North Bay next.Regards,KathyGM
