Ratings based on 82 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Super
Comment from Hotel Management
24 Apr 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Uktambek, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago - N Aurora/ Naperville. That you had an amazing time during your stay with us makes us very happy, prompting your 5/5 rating. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Oha, The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Aida. The staff at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE and I were so glad we earned your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Fernando, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Apr 2024
The staff at the property was friendly, helpful and quick to answer any issue. The room was okay for the price. I mean it’s a red roof inn so nothing special but nothing bad either. The issue was in the first room there was no hot water so had to transfer after already unpacking. The second room had a shampoo dispenser that needs to be replaced. The hallway smelled of weed and there was someone with a dog that would not stop barking. They asked the person to leave not sure how that all worked out. Anyways if you need a place to crash that’s basic, this is a decent choice. They also provided complimentary snack bags and waters so A on that.
Comment from Hotel Management
8 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Scott,We are sorry to hear your recent experience at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Carla RediResponse Specialist, Hotel Management
Hello Travis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Apr 2024
Did not have fridge or microwave only jetted tub
Comment from Hotel Management
4 Apr 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Ricardo, Thank you for telling us about your stay at the Red Roof Inn Chicago - N Aurora/ Naperville. I am disappointed that your experience was less than ideal due to the missing amenities you mentioned. please accept our apologies for any inconvenience this may have caused. To prevent this from happening again, your comments will be shared with management in an effort to fully address your concerns. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services.Thank you again for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Apr 2024
Everything
Comment from Hotel Management
3 Apr 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Oha, The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Apr 2024
I got charge 2 times place was small old
Comment from Hotel Management
2 Apr 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Eddie,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE. You indicated that the size and appearance of the hotel was not to your liking, which was disappointing to hear. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. In regard to charges, I researched your reservation and verified that a one hundred dollars security deposit was refunded to your MasterCard ending in 5626 on 03/27/2024. I'm not seeing any additional charges made to your card. It's also important to note that it can take up to 10 business days for the funds to appear on your statement. Please check back after the appropriate amount of time and let Red Roof know if you have any concerns what-so-ever. Thank you for expressing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Thank you,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 30 Mar 2024
Cool management!
Comment from Hotel Management
31 Mar 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Arturo,Thank you for taking the time to write a review of your stay at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. I am also happy you found our management staff to be exceptional. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
