Ratings based on 98 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Laura, The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Jun 2024
Complete Disrepair. Elevator INOP, Drinking Fountians INOP, Breakfast Area Demoed, Windows to facility were beyond dirty. Stay somewhere else!
Comment from Hotel Management
4 Jun 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Ardena, Thank you for writing to us about your recent stay at our hotel Red Roof Inn Chicago - N Aurora/ Naperville. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Lafinchuk, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 May 2024
Need to have a better information at the hotel restaurant they don’t know if they’re serving pork or other type of meat
Comment from Hotel Management
22 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Dennerd. The staff and I at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE appreciate your 4/5 score. However, you indicated that there should be better information regarding the restaurant. Pertaining to a restaurant, this is not a listed amenity at our hotel, however, there are restaurants close by. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,Sharma Red Roof Management RediResponse Specialist
by A verified traveler from Round Lake
Posted 19 May 2024
The property itself looked run down - nothing like the pictures. The room smelled, the AC is loud and location doesn’t look safe. We got what we paid for. The staff on the other hand is accommodating and friendly.
Comment from Hotel Management
20 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Darlene. The staff and I at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE were disappointed to see your 2/5 score. I am sorry to hear that your experience did not meet your expectations due to the appearance of our hotel, the foul odor, and the other issues mentioned. At Red Roof, safety and comfortability are some of our top priorities, so I am sorry to hear this was not achieved with you. Nevertheless, I am happy to hear that you found our staff to be accommodating and friendly.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 18 May 2024
Found mouse poop on bedsheets. Elevator not working . No water bottles available. Poor service.
Comment from Hotel Management
19 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Adamantia. The staff and I at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE were disappointed to see your 1/5 score. You indicated that the cleanliness of the bedsheets, the broken elevator, and the other issues highlighted dampened your experience. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 May 2024
Good customer service
Comment from Hotel Management
15 May 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hey Crystal,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Chicago - N Aurora/ Naperville. Hearing that our quality customer service met your expectations was thrilling. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We can't wait to accommodate you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 3 May 2024
Booked deluxe king size bed room with jet tub and was told room was unavailable during booking. Lady on webcam was friendly and helpful.
Comment from Hotel Management
4 May 2024 by Olivia RediResponse Specialist , Hotel Management
Thank you, Christopher, for taking the time to tell us about your stay at the Red Roof Inn Chicago - N Aurora/ Naperville. I am glad you found our staff to be friendly and helpful, despite the issue you highlighted. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
4 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I are saddened to see your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
4 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Joselito, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I are delighted to see your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
