Ratings based on 89 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Good customer service
Comment from Hotel Management
15 May 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hey Crystal,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Chicago - N Aurora/ Naperville. Hearing that our quality customer service met your expectations was thrilling. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We can't wait to accommodate you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 3 May 2024
Booked deluxe king size bed room with jet tub and was told room was unavailable during booking. Lady on webcam was friendly and helpful.
Comment from Hotel Management
4 May 2024 by Olivia RediResponse Specialist , Hotel Management
Thank you, Christopher, for taking the time to tell us about your stay at the Red Roof Inn Chicago - N Aurora/ Naperville. I am glad you found our staff to be friendly and helpful, despite the issue you highlighted. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
4 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I are saddened to see your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
4 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Joselito, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I are delighted to see your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler from COVINGTON
Posted 24 Apr 2024
Comment from Hotel Management
13 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Athanasios, We at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Apr 2024
Super
Comment from Hotel Management
24 Apr 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Uktambek, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago - N Aurora/ Naperville. That you had an amazing time during your stay with us makes us very happy, prompting your 5/5 rating. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Oha, The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Aida. The staff at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE and I were so glad we earned your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Fernando, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Apr 2024
The staff at the property was friendly, helpful and quick to answer any issue. The room was okay for the price. I mean it’s a red roof inn so nothing special but nothing bad either. The issue was in the first room there was no hot water so had to transfer after already unpacking. The second room had a shampoo dispenser that needs to be replaced. The hallway smelled of weed and there was someone with a dog that would not stop barking. They asked the person to leave not sure how that all worked out. Anyways if you need a place to crash that’s basic, this is a decent choice. They also provided complimentary snack bags and waters so A on that.
Comment from Hotel Management
8 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Scott,We are sorry to hear your recent experience at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kamaria Red Roof Management RediResponse Specialist
