Ratings based on 465 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Was good!!!
Comment from Hotel Management
2 May 2024 by Guest Relations Management, Hotel Management
Hi Lleana,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
by A verified traveler
Posted 26 Apr 2024
The workers are very helpful and kind
Comment from Hotel Management
29 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Kimberly,We're delighted to hear that you found our staff helpful and kind during your stay at our hotel. Providing excellent customer service is our top priority, and we're pleased that our team met your expectations. We strive to create a welcoming and accommodating environment for all our guests, and it's gratifying to know that their efforts were recognized. Your feedback motivates us to continue delivering exceptional service to all our guests.
by A verified traveler
Posted 23 Apr 2024
Overall, was a great option for a clean, safe, reasonably priced place to stay while attending an event in town.
Comment from Hotel Management
25 Apr 2024 by Guest Relations Management, Hotel Management
Hi Angela,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 21 Apr 2024
The staff was very friendly and the property was clean, but it was not in great condition. The rolled entryway of our room had crumbling grout making the tiles loose when you walked on them. The toilet in the bathroom was running and wouldn’t flush, my husband had to take the tank lid off and fix it. Lastly it was extremely loud between being able to hear everything happening in the hallway and the pipes or something in the walls making a clicking sound.
Comment from Hotel Management
23 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Melissa,We appreciate your kind words regarding our friendly staff and clean property. However, we apologize for any inconvenience caused by the condition of your room. Rest assured, we take such feedback seriously and will address the issues you've highlighted with our maintenance team. Your comfort is important to us, and we strive to ensure a peaceful stay for all our guests.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Kayla,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 2 Apr 2024
I enjoyed my stay at Comfort Inn North Aurora, would stay again.
Comment from Hotel Management
5 Apr 2024 by Guest Relations Management, Hotel Management
Hi Yvette,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 27 Mar 2024
Confortable and great service on desk.
Comment from Hotel Management
28 Mar 2024 by Guest Relations Management, Hotel Management
HI Alfredo,Thank you for your wonderful feedback! We greatly appreciate your kind words about the comfort of our accommodations and the exceptional service provided by our front desk team.Creating a comfortable and welcoming environment for our guests is a top priority for us, and we are delighted to hear that you found our accommodations to be comfortable. We believe that a restful stay contributes to a truly enjoyable experience.Moreover, our front desk team takes great pride in providing outstanding service to our guests. They are dedicated to ensuring that your needs are met and that you have a pleasant and hassle-free stay. Your recognition of their efforts is truly gratifying.We value your feedback and will continue to strive for excellence in both comfort and service. It was our pleasure to have you as our guest, and we hope to welcome you back in the future for another fantastic stay.
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
7 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Lori,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
by A verified traveler from Beardstown
Posted 16 Mar 2024
Good
Comment from Hotel Management
16 Mar 2024 by Guest Relations Management, Hotel Management
Hi Teresa,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 16 Mar 2024
Staff was super friendly and accommodating.
Comment from Hotel Management
16 Mar 2024 by Guest Relations Management, Hotel Management
Hi Holly,Thank you for your positive feedback regarding the friendliness and accommodation of our staff. We are delighted to hear that you had a great experience with our team during your stay at our hotel.We strive to provide exceptional customer service and create a welcoming environment for our guests. We are thrilled that our staff exceeded your expectations in this regard. Your kind words will be shared with our team, as they serve as a great motivation for them to continue delivering outstanding service.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.
