Ratings based on 963 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Good location
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Jennifer, thank you for sharing your feedback. Sonesta Simply Suites Arlington is pleased to hear that you appreciated the convenient location. We're looking forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 26 May 2024
Customer Service was awesome will visit again
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Melinda, thank you for your great feedback! The team at Sonesta Simply Suites Arlington is thrilled you had an awesome experience. We're looking forward to welcoming you back!
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Brandy, thank you for your positive rating of Sonesta Simply Suites Arlington. The team appreciates your feedback and hopes to welcome you back soon!
by A verified traveler
Posted 26 May 2024
I liked people/staff and the in kitchen suites however, ice maker didn’t work, stove took a really log time to cook anything (high isn’t high), the shower valve didn’t pull up tight to allow the most pressure and everything is very much out dated. The cord to the phone was loose, the TVs are not smart TVs and the guide channel is extremely blurry. We were there in the middle of the week, 1 hour before check in and they wanted to charge extra for an early check in when clearly, they had plenty of rooms available. I get it, it’s policy and income. But considering the property, I would go out of my way to make every guest feel extra welcomed and be willing to make an exception. Also, I thought it had a pool, this may be Expedia’s error. Overall, it’s not horrible but I’ll stay somewhere else next time.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Hello Shana,Thank you for your feedback. It’s great to hear you appreciated our team members and the in-suite kitchens. We regret that certain aspects of your stay, such as the kitchen appliances and TV, did not meet your expectations. Your comments about the outdated features and early check-in policy will be reviewed. We hope you’ll consider us again in the future for an improved experience.
by A verified traveler
Posted 26 May 2024
I cannot express enough the absolute incredible and wonderful service provided by Carla, the manager. She went above and beyond to make sure we had a very memorable stay. She is completely awesome and provided us excellent customer service. And even arranged for us to have a once in a lifetime experience while staying there. This hotel is top of the line with perfect amenities! Thanks again to Carla for all her help. My mom, hubby, and I will never stay anywhere else when visiting Arlington!
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Hello Melanie,Thank you for your glowing review! The team at Sonesta Simply Suites Arlington is thrilled to hear about your memorable stay. Carla will be especially delighted to know that she made such a significant impact on your visit. We're grateful for your kind words and are looking forward to welcoming you, your mom, and your husband back on your next trip to Arlington!
by A verified traveler
Posted 21 May 2024
Friendly Staff and clean property!
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Martha, thank you for your wonderful feedback! The team at Sonesta Simply Suites Arlington is delighted to hear that you found both our team members friendly and the property clean. We look forward to welcoming you back soon!
by A verified traveler
Posted 20 May 2024
If you have no other options, this place will work fine. A/C was broken, cracks in the ceiling, remits in the bathroom, damaged mirror, uncomfortable beds, and more. They want you to pay for self parking that is not protected at all. The size of the room was okay.
Comment from Hotel Management
24 May 2024 by Customer Service, Hotel Management
Trevor,Thank you for sharing your feedback. It's unfortunate to hear about the issues you encountered and your disappointment with certain aspects of your stay. The observations you've provided will be reviewed to improve future guest experiences. Thank you for noting the room size.
by A verified traveler
Posted 20 May 2024
Needed a pool, full length mirror, needs to have free breakfast
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Kasey, thank you for sharing your feedback. Your comments regarding amenities are valuable, and we will consider them as we strive to improve our guest experience. We hope to have the opportunity to serve you again in the future.
by A verified traveler
Posted 20 May 2024
The property was suppose to have transportation to the AT&T STADIUM but the trolly decided not to cover that event. Had no idea that the transportation could decide which events they would do. VERY DISAPPOINTED!!!
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Ingrid, thank you for your feedback. We apologize for the inconvenience regarding the transportation to AT&T Stadium. The event coverage can sometimes be beyond our control. We're pleased that the rest of your stay at Sonesta Simply Suites Arlington met your expectations and hope to welcome you back in the future.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Jon, thank you for choosing to stay with us. Your feedback is important, and we are continuously striving to improve. We hope to have the opportunity to welcome you back in the future.
