Ratings based on 947 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Aug 2023
Great place to stay, close to the train. It rained the whole time we visited but with umbrellas available, leaving the hotel for eating out and shopping was not a problem. Proximity to restaurants shops, gardens and transport was excellent.
Comment from Hotel Management
14 Aug 2023 by ProfilHotels President, Hotel Management
Hello Louise!Thank you for your fantastic review, it makes us really happy!Hope to see you soon again when you are visiting Norrköping.Best regardsAndréas and the entire team at ProfilHotels President
by A verified traveler
Posted 25 Jul 2022 on Hotels
Comment from Hotel Management
17 Aug 2022 by ProfilHotels President, Hotel Management
Dear Steven Paul,
Thank you for this nice review. Hope to see you here again soon. Welcome back!
Malin, General Manager, ProfilHotels President
by A verified traveler
Posted 22 Feb 2020 on Hotels
Comment from Hotel Management
7 Mar 2020 by Hotel President, Hotel Management
Hej Erik,
Tack för att du har lämnat ett omdöme efter din vistelse hos oss. Och tack för det fina betyget.
Välkommen tillbaka.
Malin, General Manager, Hotel President
by A verified traveler
Not a 4 star hotel. Maybe 2
Posted 16 Feb 2020 on HotelsWell, the room was everything but not clean. The balcony window had greasy hand stains on it, the water boiler was full of dust, and in the bathroom you have missing tiles... really? 4 star hotel? Everything is overused, the double bed it’s actually 2 beds with a whole in the middle and the light in the room it’s enough just to see your way to the bed and not hit yourself.
by A verified traveler
Posted 10 Nov 2019 on Hotels
Comment from Hotel Management
21 Nov 2019 by Hotel President, Hotel Management
Hej,
Varmt tack för att du lämnat ett omdöme om oss. Välkommen åter.
Malin, General Manager, Hotel President
by A verified traveler
Friendly hotel in the center of the Town.
Posted 20 Oct 2019 on HotelsFriendly hotel in the center of the Town.
by A verified traveler
Posted 26 Aug 2019
Perfect location, great breakfast and very helpful staff
Comment from Hotel Management
3 Sep 2019 by Hotel President, Hotel Management
Thank you so much for this fantastic review. Guest service is very important to us, we are happy that it left a good impression. We are pleased that you slept well and woke up to a well-cooked breakfast. We wish you a warm welcome back.
Malin, General Manager, Hotel President
by A verified traveler
Great Beds!
Posted 5 Aug 2019 on HotelsTell them if stairs are difficult for you. Some rooms are up a small flight of stairs.
Comment from Hotel Management
7 Aug 2019 by Hotel President, Hotel Management
Dear David,
We thank you so much for your review and your comments. We are very happy that you gave us a great review and that you had a great time with us! I'll make sure to share your lovely words with our wonderful staff. And thank you for your feedback. I would like to wish you a warm welcome back to us.
Malin, General Manager, Hotel President
by A verified traveler
Posted 5 Aug 2019 on Hotels
The shower had a couple of minor broken adjustment knobs and the breakfast lacked any vegan options. All in all no major issues but for the price I payed I would have expected more.
by A verified traveler
Cleaning and standard lower than expected
Posted 1 Aug 2019 on HotelsHonestly, the cleaning is so sloppy and insufficient. They don't make your bed or wipe the bathroom floor. They don't provide you with extra towels even if you've booked a room for 2 people. And when you mention it to the receptionist, they don't seem to care. Will be choosing another hotel next time I'm in Norrkoping.
Comment from Hotel Management
7 Aug 2019 by Hotel President, Hotel Management
Dear Johannes,
Thanks you for staying with us and sharing valuable feedback. I am genuinely sorry to hear about your inconvenience, and apologize. This is not the level of service we would like to provide and I’m sorry that we fell short of your expectations. I regret to hear that the cleaning has not been top notch during your stay with us. I will of course bring your comments forward to the right department. We will take your feedback as we move forward in improving our product. We hope that you will grant us another opportunity to prove ourselves. Welcome back!
Malin, General Manager, Hotel President
