Ratings based on 971 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Aug 2023
Lovely, big hotel in the city centre. Professional, friendly, helpful staff, amazing buffet breakfast with a wide choice. The only thing I did not like was the lack of a swimming pool.
by A verified traveler
Posted 27 Feb 2023
This hotel has very welcoming staff, spacious rooms which are well equipped and a great breakfast!
by A verified traveler
Posted 8 Jun 2022 on Hotels
Comment from Hotel Management
1 Jul 2022 by Comfort Crew, Hotel Management
Tusen tack!
by A verified traveler
Posted 1 Jun 2022 on Hotels
Comment from Hotel Management
1 Jul 2022 by Comfort Crew, Hotel Management
Tack
by A verified traveler
Good weekend
Posted 9 May 2022 on HotelsIt was good very good food service drinks in different varieties.
Comment from Hotel Management
24 May 2022 by Hanna, Hotel Management
Thank you so much for your great review!
Very welcome back!
by A verified traveler
Posted 4 Apr 2022 on Hotels
Comment from Hotel Management
8 Apr 2022 by Hanna, Hotel Management
Tack snälla för fint betyg!
Varmt välkomna tillbaka snart igen!
by A verified traveler
Posted 20 Feb 2022 on Hotels
Comment from Hotel Management
22 Mar 2022 by Hanna, Hotel Management
Tusen tack för finfint betyg!
Varmt välkommen snart igen!
by A verified traveler
Posted 11 Dec 2021 on Hotels
Comment from Hotel Management
12 Dec 2021 by Hanna, Hotel Management
Tusen tack för fint betyg!
by A verified traveler
Posted 9 Oct 2021 on Hotels
It was ok 👍
Comment from Hotel Management
12 Oct 2021 by Hanna, Hotel Management
Thank You :-)
by A verified traveler
Steer clear of this hotel
Posted 30 Aug 2021 on HotelsFirst of all, the customer service with both Hotels.com & Comfort Hotel was atrocious! Neither could help me with my booking. After FINALLY getting in contact with an actual person at Hotels.com they did NOT resolve my issue. Comfort Hotel did not want to either. What was the issue? I accidentally booked 1 day before I was arriving. I called Hotels.com within 5 minutes of my mistake and 3 weeks before my arrival, spent 2 hours trying to make a simple date change. Did they accomplish this? Absolutely NOT! Comfort Hotel did not help me either! What a joke. It's apparent neither entity wants to truly help their customers. I ended up paying for an overpriced room (actually it was more like a closet, I thought someone was playing a joke on me). $150 US dollars down the drain, not to mention the disastrous travel situation this put me in. It's obvious Hotels.com & Comfort Hotel will pass the buck and play shell games with their customers to swindle them out of their hard earned cash. Please do not waste your time, money, or vacation with companies unwilling to even remotely care about their customers.
Comment from Hotel Management
21 Sep 2021 by Hanna, Hotel Management
Dear Jeffery, I am sorry that you feel that you did not get the help you wanted. I know that we (Comfort Hotel)spoke to hotels.com and approved to change dates. I can not answer for what hotels.com did after that. I just want you to know that we always help our guests as much as we can. in this case it is out of our hands since hotels.com "own" the reservation. Again I am sorry this happend to you.
Best regards
Hanna F
General Manager
