Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by The Chamberlain Team, Hotel Management
Thank you for your review Michael!
by A verified traveler
Posted 12 May 2024
Everything was excellent
Comment from Hotel Management
14 May 2024 by The Chamberlain Team, Hotel Management
Thank you William, We look forward to seeing you back in the near future!
by A verified traveler
Posted 5 May 2024
Okay
Comment from Hotel Management
8 May 2024 by the Chamberlain Team, Hotel Management
Thank you Odun
by A verified traveler
Posted 2 May 2024
Valet parking guys are very rude
Comment from Hotel Management
3 May 2024 by The Chamberlain Team, Hotel Management
Greetings Hrachya,We thank you for choosing the Chamberlain. We are sorry to hear about your experience. We will be discussing this with our team members as guest satisfaction is our top priority.
by A verified traveler
Posted 20 Apr 2024
Great customer service, friendly staff.
Comment from Hotel Management
25 Apr 2024 by Chamberlain Team, Hotel Management
Greetings Tayler,Thank you for staying with us and our friendly staff. We hope to see you again in the near future.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
14 May 2024 by The Chamberlain Team, Hotel Management
Hi Matthew,We thank you for staying with us. We would love to hear about your experience during your stay with us. Please feel free to reach out directly to us for any concerns during your stay.
by A verified traveler
Posted 19 Apr 2024
The way the room was set up, it was like a studio apartment and very comfortable.
Comment from Hotel Management
25 Apr 2024 by The Chamberlain Team, Hotel Management
Thank you for your feedback Mark! I do have to agree our suites feels like home away from home! We hope to have you again sometime!
by A verified traveler
Posted 18 Apr 2024
The hotel was very nice. The room size was very large. Only regret was that the rooftop pool was closed and we were not informed when we booked nor when we checked in it was only once we put our suits on and went to the rooftop to find the gate was locked Down at the front desk when we went down to tell them there was no apologies and that was very upsetting and disappointing
Comment from Hotel Management
19 Apr 2024 by the Chamberlain Team, Hotel Management
Thank you for your feedback Kathleen!I do want to sincerely apologize for the misunderstanding that occurred during your stay. I am aware that the website did state that our rooftop was closed, and we were trying to notify everyone in a timely manner, however, with 3rd party reservations it is very difficult to have a point of contact since they do not sell 3rd party information. We do apologize that it was not communicated enough. I will relate this feedback to the team as guest satisfaction is our top priority. Please feel free to reach out to the hotel to speak to a manager, we would love to make this right.
by A verified traveler
Posted 18 Apr 2024
This hotel was very pretty great location, but I was very upset to find out that the rooftop pool was closed. I did not know that when I booked this hotel was very disappointed for me and my family as we booked two rooms and did not anticipate not enjoying the rooftop pool, we were not told at check-in either was up to the pool to find out. It was locked. Went down to the lobby to speak to a gentleman and he didn’t seem to care very much.
Comment from Hotel Management
19 Apr 2024 by the Chamberlain Team, Hotel Management
Thank you for your feedback Kathleen!I do want to sincerely apologize for the misunderstanding that occurred during your stay. I am aware that the website did state that our rooftop was closed, and we were trying to notify everyone in a timely manner, however, with 3rd party reservations it is very difficult to have a point of contact since they do not sell 3rd party information. We do apologize that it was not communicated enough. I will relate this feedback to the team as guest satisfaction is our top priority. Please feel free to reach out to the hotel to speak to a manager, we would love to make this right.
by A verified traveler
Posted 18 Apr 2024
This is the perfect spot for a fun weekend in LA. It is located near Sunset Blvd where there is lots to do but still in a great area and away from traffic. I cant wait to stay here again!
Comment from Hotel Management
19 Apr 2024 by Chamberlain Team, Hotel Management
Thank you for your feedback Isabella,I have to agree we are in a secluded yet very walking distance to many common areas. We hope to have you back sometime!
