Ratings based on 31 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Boronia
Posted 9 Mar 2024
Hideaway is quiet, except for the rooster, clean and comfortable. The pool looks bigger in the photos, but is only a plunge pool. Stove and microwave dated, but owners in process of updating. Driveway was narrow and needed a lot of attention. Definitely need own car to get there and around and only self catering on the property. Owners approachable and helpful,
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Comment from Hotel Management
14 Mar 2024 by Ruth and Beresford, Hotel Management
Thanks Deborah for your review........... yes, as you have discovered, the island is very hilly and there are a lot of narrow driveways! .... properties like ours were not created under planning schemes where easy access was mandated. We are working towards offering some dinner parties when our renovations are completed. Building work on Norfolk Island is a slow process due to the shipping every 3 months. When renovations are completed we will be creating a new website to make better explanations about things like the pool size. We 'inherited' the current website when we purchased Hideaway last year. Shortly we will be installing a sauna near the plunge pool for everyone's enjoyment. Also upright stoves are very common here .... and maybe you could let us know why you considered the microwave 'dated'?Meanwhile we will continue to use low gear to negotiate the driveway ..... and advise our guests to do the same. (smile) Wild chooks abound on island and we cannot stop the roosters from crowing BTW.
by A verified traveler
Posted 3 Mar 2024
Absolutely a hideaway as the name of these apartments indicate. Friendly hosts and only too happy to accommodate. Property is aged but in the process of rejuvenation. Lovely place to stay. Thank you Ruth & Beresford.👍
Comment from Hotel Management
14 Mar 2024 by Ruth and Beresford, Hotel Management
Thank you Cheryl .... we are so happy you've enjoyed your stay with us. And yes, we are continuing with our rejuvenation work .... recently we've had some original tracks through the forest area cleared to make them accessible for our guests to enjoy the scenery.
by A verified traveler
Posted 11 Sep 2023
It was a nice quiet area but quite run down & mouldy. New owners learning the ropes & had a lot on their plate.
We were greeted wonderfully at the airport & escorted to our stay.
No input during the week personally.
We went to were there house was being renovated to ask questions.
Very friendly & nice when approached. Lots to learn …
by A verified traveler
Posted 9 Dec 2022
The fact that your mesage i got from hideaway through you after booking could not be replied to without going to the hideaway website resulted in a last minute panic to hire a car.Please make it clear.All praise for Karen for a nice stay.
Comment from Hotel Management
17 Dec 2022 by Karen, Hotel Management
Hi David, sorry to hear you were unable to message us from the expedia site but glad we did get to connect through hideaway email and sort out all issues.ThanksKaren
by A verified traveler
Posted 2 May 2022 on Lastminute
Location
Comment from Hotel Management
16 May 2022 by Karen, Hotel Management
Hi Bronwyn, Glad you enjoyed your stay. Hope we will see you back one day.
Kind regards
Karen
by A verified traveler
Posted 22 Mar 2022
Our second stay here in 8 months. On this occasion we booked the chalet which is completely separate to the other guest accommodation. Is is one bedroom with a king size bed that converts to twin beds if required.
The Retreat is quiet and peaceful, even with a full compliment of guests staying. Karen is a superb host and is a great credit to the property.
We thought this might be our last visit to Norfolk Island given the world has re-opened but it is just such a relaxing place, so beautiful and the history is extraordinary. We’ll be back and I don’t think we would consider staying anywhere else.
Comment from Hotel Management
23 Mar 2022 by Karen, Hotel Management
Thank you so much for taking the time to post a review. I am so glad you enjoyed your stay with us and on Norfolk Island again. Look forward to seeing you both back sometime.
Karen
by A verified traveler
Posted 27 Jul 2021
We really enjoyed our time here. The apartments are clean, comfortable and have mesmerising views of the hillside. There are some basics - tea/coffee etc - to get you started but as we don’t often stay in self contained apartments, remember to bring your own shampoo. We loved the location, far enough away from the town centre but close enough to walk to although we were dreadfully lazy in that regard. We were met at the airport by the lovely Wendy and followed her back to the retreat in our hire car. The manager, Karen, was in constant contact with us prior to arrival due to the lockdown restrictions but we were fortunate not to have our travel plans disrupted. Many reviews mention Karen’s hospitality and she is certainly a great asset to the retreat. As for the island itself, it is truly magical and had it not been for COVID we probably would have never travelled here. We are already planning to return.
Comment from Hotel Management
27 Jul 2021 by Karen, Hotel Management
Thank you for taking the time to post a review for us. I am so glad you enjoyed your stay at Hideaway Retreat. We really hope you will come back some day to visit us again. It was lovely to meet you both.
by A verified traveler
Posted 14 Jun 2021
Close to town but secluded in natural country surroundings. You do need a car there as it is too far to walk more than once a day. The hotel manager will organise a car for you. Fully self contained apartments so you can do your own cooking and catering.
Comment from Hotel Management
14 Jun 2021 by Karen, Hotel Management
Thank you for taking the time to do a review for us it is much appreciated. I am so glad you enjoyed your stay the the surroundings of Hideaway Retreat. We hope to see you back some time
by A verified traveler
Posted 16 Feb 2021
My friend and I were in search of two bedroom accommodation which proved challenging without renting a home.
Hideaway fit the brief very well and within budget.
Comment from Hotel Management
17 Feb 2021 by Karen, Hotel Management
I am so glad that Hideaway Retreat was able to supply the accommodation you are looking for. Many thanks for suppling a post-stay review.
by A verified traveler
Posted 9 Jan 2021 on Wotif
Have stayed at Hideaway before, nice and private. Not upmarket but very clean and tidy. Good value for the price. Desperately needs a new stove, it's about as old as me. Loved the grounds and the chookies and birdlife.
Comment from Hotel Management
10 Jan 2021 by Karen, Hotel Management
I'm so glad you enjoyed your stay. Will look at updating the stoves. Hope we see you back again sometime.
Many thanks
Karen
