Ratings based on 9 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
5.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Feb 2024 on Wotif
Comfortable
by A verified traveler
Posted 8 Nov 2023
Home of the Norfolk Brewery.
by A verified traveler
Posted 4 Nov 2023
Lack of attention to detail. We fixed the lamp shade. We tightened the knob on the wardrobe door. We removed the tape that was left on mirror from a previos sign. Toilet seat was loose. The never vacuumed once even though you could clearly see the floor had lots of bits on it. Asked to replace kettle it was beyond disgusting. Coat hangers broken in wardrobe. Bar staff very friendly owners only interested in socializing with their friends at the bar. Charge for breakfast was $35 each more than lunch would have been, why I dont know. When we come back tot he beautiful Norfolk Island I dont think we will stay at The Castaway.
Comment from Hotel Management
7 Nov 2023 by Erin, Hotel Management
Hi John,Thank you for taking the time to leave a review on your stay with us. We aim to provide a comfortable and enjoyable to stay to our guests and appreciate your feedback.I am happy to hear that you found our island home to be beautiful!RegardsErin - Resort Manager
by A verified traveler
Posted 29 Mar 2021
This is a great property in a great location. It has great meals and even has its own craft brewery. Highly recommend.
by A verified traveler
Posted 2 Nov 2019
Castaway is very close to town, cafes, shops and service clubs. It serves breakfast daily, from 07:30 to 08:30. Dinner is available on five nights (two of which are Pizza nights). It does not serve lunch.
The rooms are not serviced on Sundays but office staff will supply clean towels and amenities on request.
On most days the reception is closed from after breakfast until the bar opens at 15:00
by A verified traveler
Posted 11 Jun 2019
Fantastic service by the owners. Great food in the restaurant and very comfortable rooms. Will definitely stay there again.
by A verified traveler from Sydney, Australia
Posted 26 Feb 2019
Fabulous friendly staff. Rooms are lovely. They have a pizza night twice weekly. Pizzas are absolutely delicious!
by A verified traveler
Norfolk first timers
Posted 13 Jan 2018 on HotelsExcellent location, close to all shopping and restaurants. Spacious appartment, comfy bed, friendly staff.
Recommended
for Everyoneby A verified traveler from Fiji
Enjoyed my stay
Posted 28 Nov 2017 on Wotif
Pros: Close to the airport, friendly staff, clean room, quiet location, rooster crowing in front of the room in the morning (I thought it was cute)
Cons: I was told that all fruits and vegetables are grown on the island. I was expecting to see fresh fruits on the breakfast table.
Location: Lovely, enjoyed it thoroughly
I stayed at Castaway while on a short work visit to Norfolk Island. I thorough enjoyed their hospitality. The check in was a breeze, starting of with the welcome pick up at the airport. The staff are the most friendliest people I've ever met. The owners make you feel at home.
The rooms are very clean.
