Ratings based on 993 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Room 627 has an area on the ceiling when you first walk in that looks like water damage. Also there is a long crack on the shower tile that looks like someone tried to repair but it makes the wall look unsightly. Overall I enjoyed my stay.
Comment from Hotel Management
30 May 2024 by Guest Services Team, Hotel Management
Dear Danika, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts. Thank you for bringing this to our attention, and we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits to the area.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler
Posted 27 May 2024
Front desk people were lovely ! Asked for housekeeping to change sheets came back after a long day and the room was not clean very upset . Other than that was not problem
Comment from Hotel Management
29 May 2024 by Guest Services Team, Hotel Management
Dear Zahanjjah, Thank you for taking the time to review our hotel and for recognizing our front desk associates. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Guest Services Team, Hotel Management
Dear Danyel, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at SpringHill Suites Norfolk Virginia Beach. We look forward to your return and wish you all the best with your future travels.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler
Posted 26 May 2024
Very nice place to stay
Comment from Hotel Management
27 May 2024 by Guest Services Team, Hotel Management
Dear Andrea, It is rewarding to know you loved your stay! All of us here at SpringHill Suites Norfolk Virginia Beach look forward to making many more great memories with you. Thank you for choosing us during your time in the city.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler
Posted 25 May 2024
The hotel is very nice, clean spacious rooms. The breakfast is the best! Never expected an omelette station! The staff is friendly and accommodating. The only two cons is the elevator was a little concerning. It starts with a big jolt and water in our bathtub couldn’t be turned off completely making it difficult to turn on the shower.
Comment from Hotel Management
27 May 2024 by Guest Services Team, Hotel Management
Dear Oliver, As a valued guest, we appreciate your feedback and are delighted to learn that you loved your guest room and had a great breakfast experience. We take great pride in not only meeting but exceeding your expectations. In addition, we want to thank you for bringing your concerns regarding your bathroom and elevator to our attention as your feedback is integral to our ability to continue to improve our service. We enjoyed having you as our guest and hope to welcome you back on your next visit to the area. Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler
Posted 20 May 2024
Great location close to everything
Comment from Hotel Management
21 May 2024 by Guest Services Team, Hotel Management
Dear KS, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing SpringHill Suites Norfolk Virginia Beach, and we look forward to your next stay.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Guest Services Team, Hotel Management
Dear Rocio, It is wonderful to know you enjoyed everything about your time at SpringHill Suites Norfolk Virginia Beach and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler
Posted 18 May 2024
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Comment from Hotel Management
20 May 2024 by Guest Services Team, Hotel Management
Dear Dan, We are delighted you enjoyed your stay at SpringHill Suites Norfolk Virginia Beach. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler
Posted 5 May 2024
The hotel room was clean and very spacious. The staff was very friendly. The location was very convenient for the event we were attending. The breakfast was very good with a variety of things to choose from. We would definitely stay there again. Thanks for everything.
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by A verified traveler
Posted 29 Apr 2024
The staff was very friendly and helpful. I had a great 3 day stay
Comment from Hotel Management
30 Apr 2024 by Guest Services Team, Hotel Management
Dear steven louis treece, Thank you for choosing SpringHill Suites Norfolk Virginia Beach and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
