Ratings based on 420 Verified Reviews
2.3 Room cleanliness
2.7 Service & staff
2.5 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
The dirtiest, smelliest, dysfunctional roach motel in that area.
You get what you pay for though... Cigarette burns in the bedding, stains on the sheets, TV had no sound, room smelled like mold and a mixture of curry seasoning and smoke...
But at least the lights from the paramedic vehicle and commotion next door was soothing...Not next door as in the property next door...literally the room next door. I can only imagine it was an OD.
Even if you're on a super-tight budget, stay somewhere else.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Raymond, We're sorry to hear about your experience. Guest feedback is essential for our improvement. If you have any further concerns, we encourage you to reach out to our management team directly. Your comments will be taken seriously for the betterment of our services.
by A verified traveler
Posted 21 Apr 2024
very dirty, terrible service, smell so bad, very high insurance charge for the type of hotel (150.00) and additional separate charge of 6 dollars (per night), for service
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello JEAN, Thank you for sharing your feedback with us. We take all guest comments seriously and will investigate these concerns. Should you require further clarification or assistance regarding your charges, please contact our management team directly for more information.
by A verified traveler
Posted 4 Apr 2024
Property is short staffed, and some of the staff are short-tempered. They have hidden charges too. I had to pay a $5/day service fee on top of what I prepaid with Expedia. Locked myself out of my room once and they tried to charge me $1 for a new room key (never had a hotel do this to me before). The room was in poor condition, it was hard to shut the door, there was no iron to iron out my suit, and the sheets had yellow stains on them. I normally have pretty low standards for cheap hotels but this place is not even worth the $50/night I spent
Comment from Hotel Management
7 Apr 2024 by Manager, Hotel Management
Hello darion,We apologize for the inconveniences you faced during your stay. We strive to provide excellent service and will address staff behavior internally. Additional charges are communicated during booking, and we regret any confusion. Maintenance will inspect the room for door issues and replenish any missing amenities. Your feedback is valuable as we aim to uphold our standards.
by A verified traveler
Posted 30 Mar 2024
Room 126 is horrible, most disgusting room I've ever stayed in. Room was dirty, burnt holes in cover on bed, toilet wasn't working properly, Mini fridge was leaking water when I've arrived and front desk just mop the water up in which water was on the floor again later that night...Staff member was horrible, they wouldn't let me change rooms.,... Stayed 2 nights and should be reimburse for at least one day....OVER ALL IT WAS A HORRIBLE STAY!!!
Comment from Hotel Management
2 Apr 2024 by Manager, Hotel Management
Hello Arthur, We're sorry to hear about your experience in Room 126. We value all feedback and will address the issues mentioned to ensure a better stay for future guests. Please reach out to management directly to further discuss your concerns. We appreciate your feedback as it helps us improve our services for all guests.
by A verified traveler
Posted 16 Mar 2024
Television does not work.
Comment from Hotel Management
17 Mar 2024 by Manager, Hotel Management
Hello Altic,We apologize for any inconvenience you experienced with the television during your stay. Your feedback is valuable to us for improving our services in the future. Please do not hesitate to contact our management team for further assistance regarding this matter.
by A verified traveler
Posted 11 Mar 2024
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Comment from Hotel Management
14 Mar 2024 by Manager, Hotel Management
Hello Walter, We appreciate your feedback and regret to hear about your experience. It's important to us that all our guests have a pleasant stay. Please feel free to contact our management team directly to further discuss your concerns. Your input is valuable to us as we aim to constantly improve our services.
by A verified traveler
Posted 27 Jan 2024 on Hotels
Comment from Hotel Management
27 Jan 2024 by Manager, Hotel Management
Hello Eric,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. We hope to welcome you back in the future for another memorable stay!
by A verified traveler
Posted 18 Jan 2024
I returned back to my room around 11pm and the keys did not work for my room to get in. I went to the front office and there was a sign that said “will return in 15 minutes” I waited over an hour and no one returned. I had to spend a night at another hotel and spend more money. The following morning the owner said I would be refunded for that night stay. It’s been since Dec.26 and I have still not received my refund.
Comment from Hotel Management
20 Jan 2024 by Manager, Hotel Management
Hello Esau,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with your room keys not working and the delay in assistance from our front office. Our team will investigate the issue and take appropriate measures to ensure this does not happen again. Regarding the refund, we kindly request you to contact our management directly for further assistance in order to resolve this matter promptly.
by A verified traveler
Posted 17 Jan 2024
There were poop marks in the toilet, and dirty footprints on the bathroom floor mirrors were smuggled. Problems with the TV setup could only control volume, and channels manually. I did not leave because my flight was at 6 am and the clerk told me he could not refund my money since I booked online. When I picked up my purse to leave a bug was crawling on it.
Comment from Hotel Management
20 Jan 2024 by Manager, Hotel Management
Hello Crystal, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 29 Dec 2023 on Hotels
Comment from Hotel Management
31 Dec 2023 by Manager, Hotel Management
Hello Kerry,We appreciate you taking the time to share your rating. We apologize for any shortcomings you experienced during your stay. We would greatly appreciate it if you could kindly reach out to our hotel directly with any specific feedback you may have, so that we can address your concerns and improve our services.
