Ratings based on 351 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Very dissatisfied with the exorbitant resort fees policy and lack of transparency regarding it.
Comment from Hotel Management
5 Jun 2024 by Pablo Casal, Hotel Management
Thank you for your feedback. We are sorry to hear that the information was not clear we will be working on this issue.
by A verified traveler
Posted 4 Jun 2024
They could do a better job with food allergies. I didn’t feel that the staff was very knowledgeable with handling the food allergies.
Comment from Hotel Management
4 Jun 2024 by Pablo Casal, Hotel Management
Thank you for the feedback.
by A verified traveler
Posted 3 Jun 2024
New and clean breakfast was great and pool was awesome. The only problem we had was with Expedia, they sent me a confirmation fur 7 night stay but when I got to the hotel Expedia had only booked me 6 night. They refused to comp any of the night I had to pay premium price and instead tried to get me to move hotels. All that being said, I will never book through Expedia again
Comment from Hotel Management
3 Jun 2024 by Aline Rios, Hotel Management
Thank you for your feedback. We're delighted to hear you enjoyed our breakfast and pool. We're sorry to learn about the issues you experienced with your Expedia booking. Unfortunately, sometimes miscommunications can occur with third-party booking sites. We're glad you chose to stay with us despite this inconvenience. If you have any future booking needs, please feel free to contact us directly, and we'll be happy to assist you. We hope to welcome you back soon!
by A verified traveler from Tampa
Posted 2 Jun 2024
Beautiful Beach Views
Comment from Hotel Management
3 Jun 2024 by Aline Rios, Hotel Management
Thank you for your feedback! We're delighted to know that you enjoyed Safe travels!
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Aline Rios, Hotel Management
Thanks for sharing you experience with us!
by A verified traveler
Posted 2 Jun 2024
A gusto
Comment from Hotel Management
2 Jun 2024 by Aline Rios, Hotel Management
Thanks for sharing your experience with us!
by A verified traveler
Posted 1 Jun 2024
I enjoyed my stay. There was road construction that was being done that altered the route but still a good trip
Comment from Hotel Management
1 Jun 2024 by Thaise Zievinger , Hotel Management
Thank you for your feedback! We're delighted to hear that you enjoyed your stay despite the road construction. We appreciate your understanding and hope to welcome you back soon for another great trip. Safe travels!
by A verified traveler
Posted 31 May 2024
The room was incredibly clean and had a lovely new design. We stayed for five days and really enjoyed the delicious breakfast spread.
Comment from Hotel Management
31 May 2024 by Pablo Casal, Hotel Management
Thank you for your review.
by A verified traveler
Posted 29 May 2024
Was charged additional $53/day and not advised of this until check out time. What a rip off.
Comment from Hotel Management
29 May 2024 by Pablo Casal, Hotel Management
Thank you for your feedback, we will look into this issue.
by A verified traveler
Posted 28 May 2024
I like everything on this hotel
Comment from Hotel Management
30 May 2024 by Raychelline Tulabot, Hotel Management
Hi Ronilson,Thank you so much for your feedback!Sincerely,
