Ratings based on 532 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Excellent service
Comment from Hotel Management
17 Jun 2024 by Vanessa, Hotel Management
Thank you Sergio for your 5-star rating. We are glad that we have met your expectations. Visit us again soon.
by A verified traveler from Patterson
Posted 20 May 2024
Everything was fine, staff friendly except the shower area. As soon as I got inside the shower it started to clog and there was a lot of hair floating, that gave me the icks....
Comment from Hotel Management
20 May 2024 by Vanessa, Hotel Management
Thank you Arely for your feedback. We apologize for the inconvenience. Hope you visit us again soon and give us another chance.
by A verified traveler
Posted 20 Apr 2024
The receptionist person Nicole did an excellent costumer service. Very kind and helpful. Outstanding!!!!! Thank you
Comment from Hotel Management
21 Apr 2024 by Vanessa, Hotel Management
Thank you Rafael for your 5 star-rating. Our team works hard to ensure our guests have a memorable experience. I will make sure Nicole know to keep up the wonderful work she is doing. Can wait for your next stay with us.
by A verified traveler
Posted 18 Apr 2024
I love the size of the rooms. It's a nice break when traveling from Mexico back home. Hallway smelled a bit weird but couldn't smell it in the room. Enjoyed my breakfast before heading out
Comment from Hotel Management
18 Apr 2024 by Vanessa, Hotel Management
Thank you Edith for your 5 star rating. Visit us again soon.
by A verified traveler
Posted 14 Apr 2024
I booked this property for the sole purpose of shopping and relaxing in the hot tub only to arrive and find out that the hot tub and pool were closed for three weeks without notice on the website.
Comment from Hotel Management
15 Apr 2024 by Vanessa, Hotel Management
Greetings Mistie, I am sorry to hear you had a frustrating experience and not able to relax at the spa and pool. Due to maintenance and getting it ready to open. Hope you visit us again and experience our amenities.
by A verified traveler from Bellevue
Posted 5 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Vanessa, Hotel Management
Thank you for staying with us. We appreciate your business. Visit us again soon.
by A verified traveler
Posted 4 Apr 2024
Great conditions, staff very friendly.
Comment from Hotel Management
8 Apr 2024 by Vanessa, Hotel Management
Thank you Jose for your 5 star rating. Hope to see you again!
by A verified traveler
Posted 24 Mar 2024
The staff at breakfast buffet was great and at rhe receptionist
Comment from Hotel Management
26 Mar 2024 by Vanessa, Hotel Management
Thank you for your 5 star rating. We are very glad that we have met your expectations. See your on your next visit to Nogales Az.
by A verified traveler
Posted 18 Mar 2024
Every thing was perfect
Comment from Hotel Management
19 Mar 2024 by Vanessa, Hotel Management
Thank you! Visit us again soon.
by A verified traveler
Posted 17 Mar 2024
Expedia, apple maps, google maps has said pets welcome which is why we choose this place and on our second day there we were informed they were not pet friendly and we would have to leave or pay an extra $200 dollars, which had un stressed looking for another hotel on short notice when we had to be ready for a wedding
People had seen the dogs the afternoon before and no one had said anything till the next day
