Ratings based on 383 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
The staff were great however the room wasn’t. Smelled like smoke, big stains on couch, and the ceiling and vent were disgusting. Very disappointing for a $200 room.
by A verified traveler
Posted 7 Jun 2024
It was a great stay
by A verified traveler
Posted 4 Jun 2024
Great customer service. Understanding, kind, and providing.
Comment from Hotel Management
6 Jun 2024 by Svetlana Front Desk, Hotel Management
Thank you so much for the amazing review, Your time matters so we appreciate you taking the time to leave a review.
by A verified traveler from Port Saint Lucie
Posted 22 May 2024
Comment from Hotel Management
6 Jun 2024 by Svetlana Front Desk, Hotel Management
Thank you for submitting a great review. Hope that if in the area you stay with our property again. Safe Travels -
by A verified traveler
Posted 12 May 2024
Front desk wasn’t friendly and did not explain anything like breakfast , where pool is and times of that . Also booked this specific hotel for hot tub and come to find out it is out of order . Should have said something at check in . I don’t know just seemed like we were looked down for some reason . Hopefully anyone else doesn’t have same experience. Just a lot of miscommunication
Comment from Hotel Management
6 Jun 2024 by Svetlana Front Desk, Hotel Management
we are very sorry about the issues you experienced with your stay at our hotel. Thank you for your review detailing specific's so that we can look more in depth on this.
by A verified traveler
Posted 8 May 2024
The stay was uneventful which is a huge ge positive for us, thanks.
Comment from Hotel Management
6 Jun 2024 by Svetlana Front Desk, Hotel Management
We are happy to hear that your stay was positive, hope to see you this way again.
by A verified traveler
Posted 29 Apr 2024
Parking...
Property needs to addresd parking for both Courtyard and Fairfield.
Comment from Hotel Management
6 Jun 2024 by Svetlana Front Desk, Hotel Management
We are sorry parking was an issue for you, we hope that you still had an amazing stay that is to your expectations. Hope to see you again.
by A verified traveler
Posted 29 Apr 2024
We check in with 3 young kids at 10:45pm after a sporting event. Our tv had no signal and did not work. We called the front desk and they were very lazy about trying to help. We finally gave up. We did not someone in our room while our kids were sleeping.
Comment from Hotel Management
6 Jun 2024 by Svetlana Front Desk, Hotel Management
We are sorry that your experience was not up to our standards. Your review helps us determine what areas need our focused attention. Thank you for your review and we hope that you give us another chance to make your stay great.
by A verified traveler
Posted 16 Apr 2024
Extremely clean and beautiful Mariott.
Comment from Hotel Management
6 Jun 2024 by Svetlana Front Desk, Hotel Management
Thank you for the amazing review, your review matters and it helps us see what we can do better. Hope to see you again.
by A verified traveler
Posted 15 Apr 2024
Horrible experience from room accommodations to unhelpful, inappropriate staff members. First of all, the room that we reserved was not the one that we received. I was told by the reception desk that the type of room that we reserved and paid for in advance was not a option that the hotel provides and that Expedia misrepresented the room. The hotel was fully booked that evening and they were unable to provide any changes and said that I should take it up with Expedia. Funny enough when I looked on the hotel's website I found the same exact room that I booked thru Expedia advertised as an option to reserve. So how does that work? The unprofessional interactions with several staff members is what prompted me to write this review. I asked to speak with a manager and was told that there was not one available, but they were communicating with the manager via phone. Never did I get an apology for the inconvenience and in fact I was told that this was all Expedia's fault/problem and that I should never book reservations through Expedia or other third party sites because they often result in problems for the hotel. Fortunately, I did contact Expedia and they did everything they could to make the unfortunate circumstances better. I'm thankful that I used Expedia. I booked the room at this hotel based on the previous reviews provided, but I would strongly recommend not booking at this hotel!
Comment from Hotel Management
6 Jun 2024 by Svetlana Front Desk, Hotel Management
Thank you for providing a review of your stay, this does help us greatly and shows us where we can improve with guest service and providing a great experience for others to come. We are sorry that your stay was not up to your expectations and hope that if in the area you give this hotel another chance.Safe travels-
