Ratings based on 979 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Beautiful old hotel. Friendly, helpful staff! Only place we stay in SF!
Comment from Hotel Management
3 May 2024 by Fairmont Hotel Team, Hotel Management
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Lucas, Hotel Management
Hello Mark,Thank you for taking your time to leave us a review. We are happy to hear that you enjoyed your stay with us! Please visit us again!Lucas YehFront Office Manager
by A verified traveler
Posted 26 Apr 2024
The stay was definitely below expectations for a five star hotel
Comment from Hotel Management
3 May 2024 by Fairmont Hotel Team, Hotel Management
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Lucas, Hotel Management
Hello Steven,Thank you for taking your time to leave us a review. We are happy to hear that you enjoyed your stay with us! Please visit us again!Lucas YehFront Office Manager
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Lucas, Hotel Management
Hello Mark,Thank you for taking your time to leave us a review. We are happy to hear that you enjoyed your stay with us! Please visit us again!Lucas YehFront Office Manager
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Lucas, Hotel Management
Hello Julie,Thank you so much for leaving us a review! Thank you for staying with us, and we hope to see you again soon.Best,Lucas YehFront Office Manager
by A verified traveler
Posted 19 Apr 2024
Great property but understaffed. Doesn't meet 5 start requirements like 24 hour room service or the little things that make a 5 star stay different.
Would recommend just measure expectations--gorgeous restaurant and AMAZING nail salon!
Comment from Hotel Management
20 Apr 2024 by Lucas, Hotel Management
Hello Lisa,Thank you so much for leaving us a review! We are very happy to hear that you our company as much as we enjoyed yours. We hope to see you again in the near future.Best,Lucas YehFront Office Manager
by A verified traveler
Posted 18 Apr 2024
I could get used to this!!!
Excellent service all around (only minus was a waaaay well-done burger ordered medium. Tonga Room was awesome.
Comment from Hotel Management
20 Apr 2024 by Lucas, Hotel Management
Hello Michael,Thank you so much for leaving us a review! Thank you for staying with us, and we are glad to hear that you enjoyed your stay as much as we enjoyed your company! Thank you again, and we hope to see you again in the near future.Best,Lucas YehFront Office Manager
by A verified traveler
Posted 17 Apr 2024
One of the best stays of my life. Elegant but comfortable. Everyone that works here knows what they're doing, and their mission is to make your time the best it can be.
Comment from Hotel Management
20 Apr 2024 by Lucas, Hotel Management
Hello Matthew,Thank you so much for leaving us a review! Thank you for staying with us, and we are glad to hear that you enjoyed your stay as much as we enjoyed your company! Thank you again, and we hope to see you again in the near future.Best,Lucas YehFront Office Manager
by A verified traveler
Posted 8 Apr 2024
Beautiful property, great staff
Comment from Hotel Management
8 Apr 2024 by Fairmont Hotel Team, Hotel Management
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team
