Ratings based on 43 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2023 on Hotels
by A verified traveler
Posted 14 Nov 2023
Nice to stay.
by A verified traveler
Posted 13 Nov 2019
The hotel is central and in a good location. Also, was very clean.
Comment from Hotel Management
21 Jun 2023 by Tina Zhu, Hotel Management
The hotel is central and in a good location. Also, was very clean.
by A verified traveler
Good but used to be better
Posted 22 Oct 2019 on HotelsI stayed here in June and then again in October and noticed a big difference. The hotel was less clean, service had gone down and hotel looked like it had more wear within such a short amount of time. I booked a non-smoking room and they put me in a smoking room which I had to complain about to get a new room. The new room they put me in looked like no one had stayed in for months. Full of dust and mirrors hadn't been cleaned. The key card on my door kept deactivating because the battery was dead which was a big inconvenience. Also it was very loud near my room because it was near the service elevator and one night all you could hear was yelling between a group of women, Whether it was employees or other guests I am not sure
Comment from Hotel Management
21 Jun 2023 by Tina Zhu, Hotel Management
Thank you for choosing [Hilton Garden Inn Ningbo]. We apologize for the unpleasant incident that occurred during your stay at our hotel and for not allowing you to enjoy high quality service. We strive to be proactive in providing the highest level of service to every guest. In order to ensure that our guest experience is always maintained to the high standards we expect, we strengthen the service awareness training of our staff to bring you truly high quality service. Thank you for your valuable comments. Your satisfaction is very important to us. If you have the opportunity to visit [Ningbo] again, please be sure to stay in our hotel again, so that we have the opportunity to provide you with the warm and sincere service that you deserve.
by A verified traveler
Posted 15 Sep 2019
Clean, Quiet and good services
Comment from Hotel Management
21 Jun 2023 by Tina Zhu, Hotel Management
Dear guests, thank you for choosing to stay in [Hilton Garden Inn Ningbo] and for your favorable comments on the hotel accommodation services. We are glad that you enjoy our warm, sincere and efficient service. Hope you can continue to support, we will continue to work hard to bring you a better service experience, your support is the driving force for our progress, hope to meet you again soon, I wish you a smooth journey, happy life!
by A verified traveler
Posted 29 Aug 2019
Very nice loation, quiet, clean and freindly staff. The service vrs price is as good as it can get.
Comment from Hotel Management
21 Jun 2023 by Tina Zhu, Hotel Management
Dear guests, thank you for choosing to stay in [Hilton Garden Inn Ningbo] and for your favorable comments on the hotel accommodation services. We are glad that you enjoy our warm, sincere and efficient service. Hope you can continue to support, we will continue to work hard to bring you a better service experience, your support is the driving force for our progress, hope to meet you again soon, I wish you a smooth journey, happy life!
by A verified traveler
Posted 23 May 2019
Comment from Hotel Management
29 May 2019 by Tina, Hotel Management
Dear Anonymous, thank you for choosing Hilton Garden Inn Ningbo! And thank you for your advice.We will try our best to improve. Looking forward your next stay and sincere suggests.
by A verified traveler
Posted 21 May 2019 on Hotels
Comment from Hotel Management
29 May 2019 by Tina, Hotel Management
Dear Anonymous, thank you for choosing Hilton Garden Inn Ningbo! And thank you for your advice.We will try our best to improve. Looking forward your next stay and sincere suggests.
by A verified traveler from Perth Australia
Posted 17 Dec 2018
Nice brand new hotel but transports are terrible and the restaurant has no food available for dinner.
Comment from Hotel Management
19 Dec 2018 by Alice, Hotel Management
Dear Anonymous, thank you for choosing Hilton Garden Inn Ningbo! And thank you for your advice.We will try our best to improve. Looking forward your next stay and sincere suggests.
by A verified traveler
Posted 16 Jun 2017 on Hotels
Took long time to check in and out! Not enough people at front desk.
