Ratings based on 20 Verified Reviews
2.5 Room cleanliness
3.1 Service & staff
2.3 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Hotel shut, no refund given!!
Posted 17 Mar 2022 on HotelsTerrible experience. Terrible customer care.
The hotel was shut and they refused to refund me.
We (my wife and my 4 year old child) arrived at the location and the gate was shut.
The nice lady who was at the hotel (we were unable to speak to her in the local language) did not let us through the gate then called someone who told me that the hotel was under refurbishment hence shut. He actually suggested us to book an hotel nearby.
I called the German number associated with the hotel and another man confirmed that the rooms had no A/C.
by A verified traveler from Cambridge, Uk
Not what it advertised itself as
Posted 8 Aug 2017Great location within 5 mins walk to lovely beach but not a good hotel. Smiley staff who need training and support to do proper job. Hadn't realised we were arriving despite booking through Expedia so rooms not ready at 5 in the afternoon and had to wait while they were hurriedly cleaned. But then the whole place was unclean - the bathrooms need really good scrub, mosquito nets had holes in them and many bloodstains on them, lumpy chopped foam pillows or brick pillows, gaps under doors allowing rather large insects into room so had to block up. We had 3 rooms, two showers didn't work properly and one loo. Evening meals intermittently available, not on our arrival evening but then we found great hotel next door. When we did chance eating at Crystal Blue chicken not cooked through even after next table to ours had already complained about this and ours was served 15 mins later. Should have paid attention to negative reviews. Would say that might suit if your on a tight budget and backpacking but at £50 per room certainly not worth it. The great hotel next day serving lovely food and it's great facilities saved our holiday at Nilaveli beach. I don't like to leave a negative review but felt I needed to for Nilaveli Crystal Blue.
Comment from Hotel Management
14 Aug 2017 by Clarence.p., Hotel Management
Dear Sarah
Thank you very much for your review which helps us to improve the lapses on our part and to keep our staff vigilant about the good house keeping and serving of meals
by A verified traveler
Posted 19 May 2017 on Hotels
by bryan
Beautiful Nilaveli
Posted 7 Apr 2017 on HotelsPlace was great value for money, the owners were amazing and accommodating. Short walk to a beautiful beach.
Recommended
for Everyoneby A verified traveler from Western Australia
Close to the beach
Posted 2 Jan 2017
Pros: From the time of check in to check out we were well looked after. Friendly staff. Clean and large rooms
Cons: TV in rooms
Location: Boat ride to pigeon island. Seafood restaurants, hot water wells and a lot more.......
We wanted a place to relax and enjoy our holiday. We found the place.
Recommended
for Everyoneby A verified traveler from Sunshine beach
Lovely hotel close to the beach
Posted 22 Oct 2016We had a lovely time here, there were peacocks when we had breakfast and we had lovely food here. We loved playing with the ginger kitten :) and the resident dog was a sweetie, a real joy to stay here.. Room was huge and air con was nice and cold.. Thankyou!!
by A verified traveler from sydney
Nice location badly managed
Posted 6 Aug 2016 on WotifNice location with some staff trying hard to please. With some training and a good manager with attention to detail the place can do better. The manager feels it is ok to have insects and frogs in the room as the hotel is surrounded by bush. Need more staff in the kitchen. Won't be going back
Comment from Hotel Management
by Daniel, Owner, Hotel Management
Thank you for your comments. We will improve on the Points you mentioned. Its good you tell us about this so this so it will be better for future. We are happy you liked the Location.
by Robert from Bilthoven
Posted 5 Aug 2016 on Hotels
To expensive and dirty
Comment from Hotel Management
9 Aug 2016 by General Manager, Hotel Management
Thank you Robert for your comments. We will improve our Housekeeping and also recheck the rooms before checkin. If you are not satisfied with our rooms you can inform anytime our Staff so we will reclean the rooms.
Hope you still had a nice time in Nilaveli
by A verified traveler
Posted 17 Jul 2023 on Hotels
by A verified traveler
Da evitare assolutamente
Posted 11 Aug 2018
Pros: Niente
Cons: Tutto
Location: Pessima
Classica trappola per turisti, non è sul mare come dicono loro, il WiFi funziona solo nelle aree comuni e non in camera, non puliscono le camere e se le puliscono non ti rendono gli asciugamani, il bagno è privo di prodotti per lavarsi, nemmeno il sapone, inoltre i sanitari sono in condizioni precarie al punto che ho dovuto ripulire la doccia dal calcare perché non usciva l’acqua, le sdraio costano 5 euro e te le devi portare a mano per duecento metri. Il ristorante è mediocre e caro. Il proprietario incombe come un avvoltoio sui tavoli del ristorante e voleva farmi pagare la colazione che invece era compresa e solo dopo svariate mail e telefonate in Italia a Expedia sono riuscito ad ottenerla. Intorno non ci sono né ristoranti ne bar ne negozietti, il nulla, devi prendere il Tuk Tuk per fare qualsiasi cosa che non sia stare in spiaggia. La tanto decantata Pigeon island non vale certo la spesa per andarci: pochissimi rimasugli di corallo vivo e qualche bel pesce ma niente in confronto alla vera barriera corallina. La spiaggia è bella ma l’acqua non è trasparente e ci sono continue onde, bello per il surf ma non per il bagno, unica nota bella l’avvistamento di tre squali balena durante il tragitto di ritorno dall’isola. Va detto che il personale dell’hotel cerca di parare i colpi ma l’ottuso comportamento dei proprietari ne vanifica gli sforzi. Evitatelo assolutamente.
Comment from Hotel Management
14 Aug 2018 by The Team of Nilaveli Crystal Blue Hotel, Hotel Management
Dear Guest,
Thank you for taking the time to share your comments about your recent experience at the hotel. We appreciate your feedback and appreciate it if you take the time to bring it to our attention. You had been staying at room No 11 and WIFI is available out of the room and we had been seeing that you had been sitting there with your Mobile Telephone. Your room had been cleaned daily and during your stay with us you had been speaking with the staff and mentioned not anything. We regret, that you had to carry the beach chairs to the beach around 180 meters and at any request our staff could have assisted you to carry them for you. We made a print out from your EXPEDIA booking and it was clearly shown, that the bookings showed only Room only without breakfast. Anyhow the Management had the liberty to give you the breakfast free of charge and you saved USD 84 for this gratis service from us. We understand, that there is not many restaurants / bars around but booking a place in the FAR EAST you definitely have made inquiries and should have learned about the facilities of the area. All meals offered here(expect the Seafood Platter ) are under EUR 10.
That one of the owners occupies the restaurant a table and does her work and sees, that the operation is smoothly running ,could one be beneficial to the hotel and the guests.
When our Receptionist Banu said good by to you on the check out day and mentioned to come again, you said definitely yes, we will come again.
Once again, please accept our sincere apology and we hope to serve you better for your next visit with the best of our services provided to you.
