Ratings based on 34 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2019 on Hotels
by A verified traveler
Posted 3 Dec 2019
The dinner they serve was really great, one of the best among all my onsen pass experience. But the condition of the hotel is really old. Non of the staff can speak simple English , too hard to communicate.
by A verified traveler
Posted 25 Oct 2019
Over pricing. No bathroom, no dining room, no breakfast available. even when we make the reservation, they said breakfast is included in this price. Hotel staff asked me to contract expedia directly. I read the review from previous customer, they experienced the same situation as me. So, if the hotel did know there is the wrong information provided to customer why they don’t revise it. Why just keep the wrong information on the website and surprised customer when they arrive.
by A verified traveler
Posted 23 Oct 2019 on Hotels
by A verified traveler from Melbourne
Posted 12 Oct 2019
Nice hotel, a little dated but well looked after, friendly staff but little to no English however they made every effort to service us. Close to JR station, can walk but no shops or restaurants in that area, need to go back one station. Check the inclusion on Expedia, I booked a rate with breakfast but on check-in they advised breakfast was not included so had to pay an extra 2800 yen p/p.
The onsen is excellent especially the outdoor bath.
by A verified traveler from Mountain View, CA
Posted 5 Jan 2019
The hotel provided excellent service by the staff member. On the checkin day, Watanabe-san sent me email to confirm my arrival time and dinner time. We had to change to later time that they have no problem to accommodate. Watanabe-san also came to the train station to pick us up by car without us asking. It was so thoughtful because it was dark and freaking cold.
The food was excellent as well. We were well fed. The open air onsen bath is spacious that you don't feel crowded at all.
We enjoy our stay at the hotel
by chee
Good old fashioned onsen hotel
Posted 21 Jun 2017 on Hotelsthe hotel was amazing especially with their excellence customer service and Kaiseki dinner and breakfast, but without basis Japanese language you will find it difficult to communicate with the staff as they dont speak English at all.
by A verified traveler
Posted 3 Apr 2022 on Hotels
by A verified traveler
Posted 10 Nov 2021 on Hotels
by A verified traveler
Posted 13 Sep 2020
