Ratings based on 366 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2023
Nice place and really nice breakfast and dinner. Rooms were traditional Japanese which was really cool to experience. Room had a slight funky smell to it but had a super nice view of the river/mountains. Overall I would stay there again.. No coffee in the room and you had to purchase bottle coffe drinks downstairs and heat them up in a perculator that is all in all japanese and takes a while to figure it out. Really nice staff!
by A verified traveler from Bangkok
Posted 5 Nov 2023
Clean room, great choices of breakfast/dinner, nice onsen, firework show
by A verified traveler
Posted 1 Nov 2023
Old fashioned, noisy, most of the Japanese staff did not speak English - not worth the high price we were charged.
by A verified traveler
Posted 20 Oct 2023
Hotel is great, the scenery around the hotel is beautiful.
Access to on site public bath and also a coffee place with foot bath. The room was very nice and we were very pleased with our stay.
Employees speak english and are very helpful and knowledgeable.
by A verified traveler
Posted 5 Oct 2023
Great traditional style rooms, building is a little dated
by A verified traveler
Posted 2 Oct 2023 on Hotels
by A verified traveler from BLOOMINGDALE
Posted 15 Sep 2023
The lady with really short hair at the reception is extremely helpful.
We had breakfast and dinner buffet at the hotel which was great. Our bed was set up after back from the dinner buffet.
We used the private onsen which is worth the value.
You have to take a taxi from the kinugawaonsen station to the hotel.(google map shows 15min walk. Make sure you dont trust that). They provided free shuttles bus to the train station in the morning.
The view from the room is excellent.
We will definitely come back
by A verified traveler
Posted 12 Sep 2023
A beautiful, tradition-style hotel which delivers a relaxing onsen experience and great service. Highly recommend!
by A verified traveler
Posted 8 Sep 2023
Love the view from our room. Love the breakfast buffet , included with the room. Just need to remind costumers that dining facilities close early for dinner, no convenience store nearby. Thank you!
by A verified traveler
Wonderful stay for a very reasonable price
Posted 8 Jul 2023 on HotelsMy daughter and I love onsens but we were very pleasantly surprised to find ourselves in an upgraded room that was spacious and had a peaceful view. The baths were clean, spacious and uncrowded. We especially liked the outdoor pool with it's tranquil views. We opted for the breakfast and dinner plan and were glad we did as we could just pop down in our yukata, We enjoyed the variety and quality of the buffet style fare. The hotel also offers good and very reasonably priced massages.
