Ratings based on 114 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
The excellent service provided by the staff. In this respect I have to single out Suzawa and Abe who did their utmost to ensure they my needs were promptly catered for in a professional and very courteous manner.
I also liked the size and cleanliness of the rooms and view from the large windows.
Where this hotel, however, looses appeal is the lack of transportation and dining facilities.
Not even cereal packets and milk or a simple European breakfast. This is a major drawback made worse by the fact that there are almost no places in Nikko that offer a good breakfast or lunch.
The lack of eating options is exacerbated by very limited public transport (just a bus which goes past twice a day).
The hotel is not far from the centre of Nikko but the road is not walkable because the location is uphill and very dark at night and with no footpaths. Given the price of the accommodation I would have expected a courtesy car pick up like the hotels in Hakone provide.
The latter drawbacks are regrettable because, this is otherwise, an excellent hotel to stay in.
by A verified traveler
Posted 22 Apr 2024
Great hotel , we really liked are room it a nice size with a comfy bed
The room was quite , so a great night sleep 💤
The hotel is a 30 minute up hill walk to the hotel and 25 minutes back to the station
5 minutes in a taxi . Price varies £4.70 -£7.00
by A verified traveler
Posted 15 Apr 2024
I arrived at this hotel injured after breaking my arm in another hotel.Staff were AMAZING. I can honestly say I’ve never had better service or care ever and anywhere. Hotel facilities are exceptionally clean and modern. I am surprised it is only a three star. I have travelled a lot and this definitely ranks with four star standards. Once again I cannot emphasise how absolutely brilliant the stuff work, all of the Staff that we were working that day were phenomenal and deserve a huge congratulations And thank you from myself
by A verified traveler
Posted 13 Apr 2024
Everyone was really nice. They really helped us out and it’s not far by car from the train station.
It was really clean in the bedrooms were really spacious compared to other hotels we stayed at in the country.
by A verified traveler from BONITA SPRINGS
Posted 2 Apr 2024
Clean, friendly and a great shower.
by A verified traveler
Posted 1 Apr 2024
Very relaxing and tremendously helpful— we had a lovely stay! ありがとございました！
by A verified traveler from Richmond
Posted 4 Mar 2024
Beautiful Hotel, very clean and modern design. Western style bed. Front desk staff was friendly and helpful.
by A verified traveler
Posted 14 Jan 2024
by A verified traveler
Posted 31 Dec 2023
The property is so beautiful
by A verified traveler from Saskatoon
Posted 29 Nov 2023
Nice hotel
